Field Service Engineer II

Thermo Fisher Scientific • Baltimore, MD

4d • $32 - $48 • Remote

About The Position

Here at Thermo Fisher Scientific, our industry-leading scale means unparalleled commercial reach, unique customer access and a global footprint. Our broad customer base, from research, clinical to commercial production means you can have a broad and significant impact. All while working in an environment where you will be supported, valued and rewarded for your performance. Join our Field Service Engineering team with an unmatched depth of capabilities and help our customers solve some of the worlds toughest challenges! Discover Impactful Work: The Field Service Engineer performs installations, maintenance, repairs and other verification/qualification services on hospital and laboratory instruments in an assigned territory for our customers in a professional and timely manner.

Requirements

• 2 years of experience as Field Service Engineer in support of laboratory instrumentation required.
• 75% travel, including weekends as needed.
• Some International travel may be required for training etc.
• Some travel may be on short notice.
• Strong customer interaction and interpersonal skills.
• Excellent organizational and time management skills.
• Self-directed; takes initiative.
• Ability to multi task among a variety of concurrent activities with the ability to handle priorities.
• Ability to work cohesively and effectively in a team environment
• Proficient using Microsoft Office products

Responsibilities

• Sets up and installs instrumentation and peripheral equipment at customer sites.
• Conducts preventative maintenance service of instrumentation.
• Provide technical assistance for troubleshooting instrumentation via phone, email, and/or in person in response to request, inquires, and complaints from customers or other members of the Technical Service Team.
• Repairs instruments and/or replaces instrument components, as needed, to restore instrument/software functionality within agreed upon timelines, and to achieve first time fix solutions.
• Meets key quality/performance indicators based on metrics established for field service.
• Ensures customer inquiries and requests are responded to within service level agreement.
• Documents calls and complaints in tracking software, and follow any other documentation requirements in accordance with the Quality System.
• Provides training for customers as well as Technical Service staff, as needed

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree