Field Service Engineer II- Servers & Computing

Applied Materials • Austin, TX

10d • Onsite

About The Position

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer Salary: $31.00 - $42.40 Location: Austin,TX You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Requirements

• Relevant knowledge and experience with large scale data servers, Advance computing, storage management.
• Has established skills to perform a range of day-to-day activities.
• Understands how the assigned duties relate to others in the team and how the team integrates with others in the discipline.
• Manages own workload.
• Recognizes and solves typical problems that can occur in own work area without supervisory approval; evaluates and selects solutions from established options.
• Follows standardized procedures and practices and receives regular but moderate supervision and guidance.
• Uses communication skills to exchange information.

Nice To Haves

• Previous knowledge with Linux, Graphana.

Responsibilities

• Serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment.
• Use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues.
• Perform preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
• Coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
• Focus on advance servers & Computing, with relevant knowledge and experience with large scale data servers, Advance computing, storage management.
• Perform all standard service activities through Tier I unassisted.
• Perform standard Tier II with assistance.
• Perform routine preventative maintenance within established timeframes.
• Complete quality repairs.
• Respond to fab issues by communicating with other engineers and participating in escalation conference calls.
• Participate in projects to reduce costs and increase uptime.
• Verify operational quality of system equipment.
• Assist senior engineers as needed.
• Apply diagnostic techniques and use of documentation and test equipment with assistance from senior engineers.
• Diagnose and resolve technical problems.
• Use training and experience to identify some process, software or hardware related system problems.
• Perform BKM’s (Best Known Methods).
• Use knowledge management systems.
• Follow all IP guidelines.
• Assume responsibility for complete customer satisfaction within work area.
• Assist in planning, communicating, and coordinating support plans with customer management.
• Comply with all safety procedures and consistently demonstrate safety as a value.

Benefits

• Supportive work culture that encourages learning, development, and career growth.
• Programs and support that encourage personal and professional growth.
• Comprehensive benefits package.
• Participation in a bonus program.
• Stock award program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed