Field Service Engineer II - PVD Semiconductor

Canon U.S.A., Inc. • Boise, ID

3d • $29 - $44 • Onsite

About The Position

This position performs technical support of high vacuum equipment for PVD and related robotics. The individual must understand and have experience with vacuum technology, general practices, and procedures in the semiconductor industry and successfully perform field service duties in a customer’s clean room. Position provides on-call technical support, which may require off shift work. This position requires full-time presence at your assigned office(s)/worksite(s)/territory.

Requirements

• Typically requires general education and/or vocational training plus 1 to 2 years of related experience.
• Associates degree or equivalent experience required (bachelor's preferred) plus 2-3 years experience.
• Candidates without AS or BS may be considered with equivalent experience in the same field
• Ability to understand electrical and mechanical drawings for troubleshooting
• Ability to work independently following 3-6 months of on the job training
• Must have analytical skills for problem analysis and resolution
• May require upwards of 25% car, air and overnight travel (valid driver's license and acceptable driving record necessary)
• Decide on problem solving road map and follow methodical means to resolution
• Decide and recommend spare and consumable parts for PM’s and repairs
• Job will require international travel for training
• Valid driver's license and acceptable driving record necessary. Additionally, because this position requires driving for company business as an essential function of the job, must remain in compliance with company safety guidelines and policies
• Requires ability to work flexible shifts, including compressed shifts as needed to meet customer requirements
• Requires ability to lift approx. 50 lbs.
• Substantial amount of standing, walking, typing, grasping, talking and hearing.
• Occasionally kneeling, crouching, stooping, reaching, pushing, pulling and climbing stairs or ladder.
• The worker is required to have close visual acuity with or without corrective lenses for extensive reading; visual inspection involving small defects, small parts, and/or operation of machines (including inspection); using measurement devices; and/or assembly or fabrication parts at distances close to the eyes.
• Working primarily in a cleanroom environment (wearing full clean room suit, facemask, gloves, safety glasses)
• The work Environment may include a proximity to moving mechanical parts, electrical current, working on scaffolding and high places, exposure to chemicals, ultraviolet light and lasers, working in enclosed spaces, close quarters, narrow aisles or passageways.
• The work environment may include working in highly time sensitive situations requiring quick resolution including equipment problems.

Nice To Haves

• Multi chamber cluster systems and robotics experience is highly preferred
• Experience with PLC and other software applications is a plus
• Bilingual Communication skills helpful but not required. (Japanese/English)

Responsibilities

• Responsible to monitor, inspect, setup, calibrate, and maintain semiconductor process equipment in the field to prevent equipment down time
• Troubleshoot hardware and software related issues and implement solutions
• Collect data for software related issues and discuss with headquarters in Japan
• Accurately document all maintenance activity and provide field service reports
• Install equipment control software and maintain record of software revision history
• Participate in the installation of equipment at customers' sites
• Monitor stock level of service parts and equipment to ensure adequate inventory is available for repair work
• Provide training and assistance to customer engineering team
• Effectively communicate with customers, Canon USA and Canon-Anelva Japan employees
• Escalate serious or complicated repair problems to senior level team members
• This is a customer-facing role, and requires compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19

Benefits

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else
• medical
• dental
• vision
• 401(k) Savings Plan
• discretionary profit sharing
• discretionary success sharing
• educational assistance
• recognition programs
• vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree