Field Service Engineer II - IC & HPLC

Thermo Fisher Scientific • Albany, NY

4d • Onsite

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer. As a Field Service Engineer II at Thermo Fisher Scientific, you'll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research, industrial, and healthcare settings, you'll install, maintain, troubleshoot, and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.

Requirements

• Advanced Degree, with no prior experience required, or Bachelor's Degree plus 2 years of hands-on technical experience installing, troubleshooting and repairing complex analytical instruments.
• Strong electronics and mechanical troubleshooting skills.
• Excellent customer service and communication skills, both written and verbal.
• Strong organizational and time management capabilities.
• Proficiency with Microsoft Office suite and service management software.
• Ability to read and interpret technical documentation and schematics.
• Valid driver's license and ability to travel up to 50-75% within assigned territory.
• Physical ability to lift up to 50 lbs and work in various laboratory environments.
• Proficiency in English required.
• Strong problem-solving abilities and capacity to work independently.
• Adherence to safety protocols and quality standards.

Nice To Haves

• Preferred experience in Ion Chromatography and HPLC.
• Preferred Fields of Study: Electronics, Engineering, Physics, Chemistry, or related technical field.
• Additional relevant certifications are advantageous.
• Experience with ultra-high vacuum systems and high voltage equipment preferred.
• Additional languages beneficial.

Responsibilities

• Install, maintain, troubleshoot, and repair complex analytical and scientific instruments.
• Provide exceptional customer service.
• Contribute to delivering excellent service for sophisticated analytical and scientific instruments.
• Work with customers across research, industrial, and healthcare settings.
• Respond to customer needs with short notice.
• Effectively train and support customers on equipment operation.
• Document service activities and prepare detailed reports.
• Meet customer satisfaction goals.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO)
• 10 paid holidays annually
• Paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
• Accident and life insurance
• Short- and long-term disability
• Competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level