Field Service Engineer I-Birmingham, Alabama
About The Position
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology. Our diagnostic solutions are used in hospitals, laboratories, and clinics around the globe. The crucial information derived from our tests, instruments and informatics systems are often the first step in patient care decision making for hundreds of health conditions from heart attacks to blood disorders to infectious diseases and cancers. At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You’ll also have access to: Career development with an international company where you can grow the career you dream of. Employees can qualify for free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year. An excellent retirement savings plan with high employer contribution Tuition reimbursement, the Freedom 2 Save student debt program and FreeU education benefit - an affordable and convenient path to getting a bachelor’s degree. A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune. A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Requirements
- Must have a Valid Driver’s License
- Bachelor’s degree or equivalent relevant experience required
- Travel up to 50%
- Trouble shooting/problem solving
- Ability to succeed in team situations and excel independently
- Computer skills (Word, Excel, Power Point, Internet, Remote Computing i.e VPN, remote troubleshooting etc.)
- Effective communication skills
- Strongly demonstrated interpersonal skills
Nice To Haves
- Bachelor's/Engineering Degree in Bio Medical/Electrical/Mechanical or Medical Technology
- Practical experience of interfacing with customers
Responsibilities
- Provide on-site support to ADD customers
- Support field personnel and District business objectives and goals
- Provide direction and develop mentoring skills to mentor other FSRs
- Troubleshoot and resolve complaints reported by customers on a minimum of five increasingly complex instruments as detailed in the Field Service Business Process database
- Understand and follow the Quality System by accurate and timely documentation of complaint resolution
- Understand and practice regulatory and compliance procedures
- Maintain a safe work environment following laboratory safety guidelines
- Schedule and complete routine preventive maintenance, installations, and other updates provided by Abbott
- Work effectively within a diverse and dynamic team environment
- Support on call rotation
- Time, territory, and inventory management
- Standby and after-hours responsibilities
- Flexible working hours
- Unpredictable Travel
- Travel for the support of other territories and training
- Providing on-site critical account support inside and outside of district boundaries
- Responsible for IRL ownership to achieve organizational goals and customer satisfaction
- Responsible to work cross functionally to achieve customer satisfaction through direct communication within the local performance partnership teams (P2T)
- Responsible for maintaining ownership of customer issues until successful escalation or hand-off takes place
- Implement and maintain the effectiveness of the quality system
- Provide superior customer service through applying effective communication skills to build loyalty while proactively managing and resolving high-stress situations
- Delight customers by providing support, including installation, Preventive Maintenance, and Technical Service Bulletins and repair by documenting, following up, and closing calls as per Abbott Diagnostics quality system
- Partner cross-functionally and internally while maintaining positive relationships and ensuring issues are resolved efficiently and satisfactorily, while exceeding customer needs
- Successfully achieve the established business metrics, including service sales, cost of service, and key performance indicators for assigned customers/accounts
- Champion utilization of remote support tools to proactively improve instrument uptime
- Proactively improve expertise through continuous learning and certifications
- Represent Abbott Diagnostics to assigned customers in a professional, forthright, and ethical manner
- Achieve individual and supporting team goals
Benefits
- Free medical coverage in our Health Investment Plan (HIP) PPO medical plan in the next calendar year
- Excellent retirement savings plan with high employer contribution
- Tuition reimbursement
- Freedom 2 Save student debt program
- FreeU education benefit
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
