Field Service Engineer I - St. Louis, MO

GE HealthCare•St. Louis, MO

1d•Onsite

About The Position

The Field Engineer will perform preventative maintenance, installations, troubleshooting, and repairs on our life-changing medical equipment for one or more modalities within a hospital or healthcare system in St. Louis, Missouri. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Requirements

Associate degree in related field or equivalent military education and 2 years of experience servicing electronic equipment OR high school diploma/GED and 4 years of relevant experience OR a graduate of the GEHC Apprentice Program
Must have and maintain a valid Driver’s License
Experience with Web applications as well as Microsoft suite of products
Legal authorization to work in the U.S. is required.
Ability to be available after hours and/or work a rotating on-call schedule, including weekends
Demonstrated ability to manage multiple, competing priorities while maintaining customer satisfaction
Ability to be available after-hours and/or work a rotating on-call schedule, including weekends.

Responsibilities

Perform timely and accurate preventative maintenance on medical equipment with a hospital or healthcare system to ensure optimal delivery of healthcare services to patients
Perform troubleshooting and basic service repairs on customer equipment
Assist more experienced field engineers with equipment installations and more complex repairs
Proactively engage with other team members to ensure appropriate solution for the customer
Maintain relationships with customers and ensure timely communication, resolution and proper follow up to drive customer satisfaction
Adhere to company policies, procedures and hospital protocols to ensure regulatory and compliance requirements are met; ensuring documentation of all work performed is captured daily, including debriefing and ordering parts.
Partner with the customer and/or the sales team to recommend value-added services that will help the customer run their business more efficiently
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues