Field Service Engineering I- Gas Detection - Bay Area
About The Position
The Field Service Engineer - Gas Detection will be working within the Industrial Automation business unit, specifically the Service Team for customer support, team development and training. This person is the face of Honeywell and will be working with customers and internal organizations on problem resolution. The purpose of this position will be providing customer support, advanced field technical support and team training & development. You will engage with customers to ensure the optimal operation and maintenance of gas detection systems, providing expert troubleshooting and solutions to enhance safety and reliability. You will drive timely identification, investigation, resolution, root cause analysis and replication of advanced technical issues experienced by our field team. You will support focus on accuracy, timely feedback, and customer satisfaction. You will develop broad understanding of customer needs. You will support the knowledge-sharing mindset, methodology, and tools. You will help develop training curriculum for our Field Organization. You will ensure proper documenting and recording of all activity and communication.
Requirements
- Customer support
- Advanced field technical support
- Team training & development
- Troubleshooting and solutions for gas detection systems
- Root cause analysis
- Accuracy, timely feedback, and customer satisfaction
- Knowledge-sharing
- Developing training curriculum
- Documenting and recording activity and communication
Responsibilities
- Providing customer support
- Advanced field technical support
- Team training & development
- Engage with customers to ensure the optimal operation and maintenance of gas detection systems
- Providing expert troubleshooting and solutions to enhance safety and reliability
- Drive timely identification, investigation, resolution, root cause analysis and replication of advanced technical issues experienced by our field team
- Support focus on accuracy, timely feedback, and customer satisfaction
- Develop broad understanding of customer needs
- Support the knowledge-sharing mindset, methodology, and tools
- Help develop training curriculum for our Field Organization
- Ensure proper documenting and recording of all activity and communication
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
