Field Service Engineer I - Digital Pathology - Chicago or Minneapolis

Danaher•Chicago, IL

1d•Remote

About The Position

The Field Service Engineer I - Digital Pathology, for Leica Biosystems is responsible for supporting customers through the installation, preventative maintenance, troubleshooting, and repair of Leica Biosystems Digital Pathology solutions, including scanners, software, and network-connected systems. This role contributes to customer success by ensuring system performance, maximizing uptime, and supporting reliable digital diagnostic workflows that ultimately impact patient care. This position is part of the Service Organization and will work remotely within the assigned territory. You will be a part of the Field Service Team and report to the Regional Field Service Manager responsible for maximizing Digital Pathology system availability, customer productivity, and operational performance across assigned customer environments.

Requirements

Associate’s degree with 1+ years of field service, technical, biomedical, military, IT, or related hands-on troubleshooting experience, or equivalent experience.
Experience troubleshooting and repairing electromechanical, electronic, laboratory, imaging, IT-connected, software, networking, or instrumentation systems.
Ability to work in a field-based customer environment with strong organization, communication, technical curiosity, and service ownership.
This position requires up to 90% flying and/or driving travel, which includes overnight stays.
Travel will primarily be domestic but may occasionally be international.
Must have a valid driver’s license with an acceptable driving record.
Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted.
Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

Nice To Haves

Experience diagnosing and repairing medical devices, laboratory instrumentation, imaging equipment, scientific equipment, or IT-connected systems.
Field service or technical support experience in a lab, hospital, clinical, pathology, biomedical, digital imaging, or customer-facing technical environment.
Experience using networked devices, software applications, service systems, CRM tools, or quality documentation processes.

Responsibilities

Perform installation, preventative maintenance, troubleshooting, software configuration, modification, and repair activities for Digital Pathology scanners, applications, and connected customer environments to maximize system performance and customer uptime.
Own service execution within the assigned territory, including prioritization of customer needs, management of service activity, and support of scanner, software, and network-connected systems in accordance with Leica Biosystems quality and regulatory requirements.
Build trusted customer relationships by serving as a technical partner and collaborating with technical support, applications, commercial, and service team members to help customers optimize digital workflows and achieve operational and diagnostic objectives.