Field Service Engineer - HW - Irvine, CA

Siemens Healthineers

4d•$66,980 - $92,092•Remote

About The Position

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers’ equipment operates efficiently at all times. The Hardware FSR is responsible for troubleshooting, repairing, installing, upgrading and performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FSR operates in a designated field service territory and represents VMS. This requires a high level of professional communication with their team, customers, management, sales, and other technical support. We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Requirements

Frequent use and application of technical documentation, standards, principles, concepts, and techniques in the field.
Uses acquired job skills and company policies to complete assigned tasks.
Sound knowledge of and professional experience with electronic and electro-mechanical engineering, testing equipment used for verification/checkout and calibration of electronic equipment.
Sound knowledge of and professional technical experience with micro-computers/PC based systems
Sound computer usage and debugging skills.
Ability to identify and repair routine software and delivery system network problems.
Identify and resolve simple imaging system defects.
Proficient at diagnosing and solving moderately complex mechanical problems, including simple vacuum leaks.
Able to perform vacuum system gun replacements and target replacements.
Candidate must live within close proximity or be willing to relocate to Orange County, CA.
Qualified Applicants must be legally authorized for employment in the United States.
Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Has completed all required VMS training classes for C3 products
Has completed VMS HW Level II and Imaging Level II certification testing.
Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position.
Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position.
A successful candidate must be able to work with controlled technology in accordance with US export control law.

Nice To Haves

Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.

Responsibilities

Troubleshoot, diagnose, and repair all designated VMS equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per VMS guidelines.
Manage time and maintain a schedule to include preventative maintenance, installations, and upgrades as well as incoming customer calls demonstrating the ability to assess and prioritize the urgency of customer requests and follow-through to completion.
Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives.
Examine difficult customer issues, diagnose, and resolve the issues, and meet established FSR levels.
Maintain effective territory management and expense control which includes timely completion and submission of field service and expense reports along with management of consignment and other required documentation according to VMS procedures.
Develop and maintain strong customer relationships using strong written, verbal, and interpersonal communication skills.
Perform routine maintenance, including major STBs.
Achieve certification status for C3 products.
Meets all Vendor Credentialing requirements necessary to gain VMS client site access, unless prohibited by law.