Field Service Engineer-EV

Blue Bird Corporation•,

8d•Hybrid

About The Position

Blue Bird (NASDAQ: BLBD) is recognized as a technology leader and innovator of school buses since its founding in 1927. Our dedicated team members design, engineer and manufacture school buses with a singular focus on safety, reliability, and durability. School buses carry the most precious cargo in the world – 25 million children twice a day – making them the most trusted mode of student transportation. The company is the proven leader in low- and zero-emission school buses with more than 25,000 propane, natural gas, and electric powered buses sold. Blue Bird is transforming the student transportation industry through cleaner energy solutions. For more information on Blue Bird’s complete product and service portfolio, visit www.blue-bird.com [https://www.blue-bird.com/]. JOB SUMMARY Reporting to the Field Service Engineering Supervisor this role is responsible for providing Blue Bird dealer service personnel with EV specific technical & commercial support while additionally working closely with other Blue Bird corporate personnel, including those in engineering, technical publications & training and sales supporting EV specific needs in those activities.

Requirements

In-depth EV powertrain and/or infrastructure technical knowledge
Excellent communication and customer relation skills
Rational decision making and problem-solving ability
Detail oriented with a high degree of accuracy
Proven track record of working independently, following-through and solving problems quickly
Experience using Microsoft Office suite
Availability for travel depending on customer needs
HS Diploma or G.E.D. required.
5+ years of automotive manufacturer (OEM) technical service AND dealership contact experience
5+ years of automotive diagnosis and repair experience (dealership and/or independent)
All candidates must be a U.S. citizen or permanent resident

Nice To Haves

Bachelor’s Degree in automotive-related programs such as, but not limited to, Automotive Technology, Automotive Technology Management, Field Service Operations, Advanced Vehicle Systems, Automotive Engineering, Automotive Engineering Technology, Automotive Service Technology and Automotive Industry Management, preferred
2+ years of EV powertrain and/or infrastructure experience, preferred
Ability to anticipate and understand customer needs and provide guidance
Excellent interpersonal and customer relationship skills to handle difficult and sensitive matters.
Strong project management skills. Exposure to difficult or complex projects a plus.
Ability to influence stakeholders
Effective communication and ability to communicate complex details in a clear manner.
Working in a collaborative team and balancing the needs of individual stakeholders while delivering corporate objectives.

Responsibilities

Provide EV product technical support to dealer and end user service personnel as requested
Ensure dealership management understands technician training requirements for EV product to improve repair capability, including the technical competence of their personnel
Develop EV powertrain related technical support publications in conjunction with the technical publications & training group
Provide service labor time standard development support for EV powertrain related repairs
Support EV powertrain training requests received from dealers
Engage with product development and current model engineering on EV powertrain related projects
Perform other related job duties