Field Service Engineer - Early Career Opportunity

Lam Research • Rose Hill, VA

3d • Hybrid

About The Position

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You will be on the front lines, understanding customer needs and collaborating with various teams to deliver effective solutions.

Requirements

• Bachelor’s degree in Electronics, Engineering, or a related field with 2+ years of relevant experience; or an advanced degree with no prior experience; or equivalent professional experience.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Ability to work in a cleanroom environment while wearing personal protective equipment (PPE), including a cleanroom suit.
• Frequently required to position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Ability to travel frequently, both domestically and internationally, based on customer needs; flexibility to work a variety of shifts, including compressed and alternative workweeks, as well as overtime and on-call support when needed.

Nice To Haves

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment is a plus.
• Communication skills, both written and verbal, in English.
• Foundational analytical and problem-solving skills.

Responsibilities

• Provide high-quality on-site repair and maintenance services, as well as complete installation and relocation start-up support, for Lam’s complex electro-mechanical and electronic systems at customer sites.
• Perform analytical problem-solving and troubleshooting; conduct diagnostics; isolate issues to the component level; and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.
• Stay up to date on semiconductor capital equipment and Lam products through ongoing learning, training, and certification.
• Assist with complex field modifications and updates, maintaining detailed records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers and delivering exceptional customer satisfaction.
• Troubleshoot issues and develop customer response action plans to support customer needs.
• Transparently discuss opportunities and challenges with customers to build trust and strengthen partnerships.
• Provide technical instruction and mentoring to junior engineers.

Benefits

• At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees