Field Service Engineer (Automation)

Sartorius•Chicago, IL

23h•$80,000 - $100,000•Remote

About The Position

Sartorius is seeking a dynamic entrepreneurial spirited Field Service Engineer based remotely in the Chicago, IL area. In this role, you will be supporting cutting edge equipment; the Ambr system (this is a unique product on the market). You will act as a trusted partner supporting customers with management of installations & commissioning, calibration, and preventative maintenance across a range of systems. This position's location is specific in the Chicago area. Any change of address located outside of your hired location will require approval in advance. The person in this role must reside within commutable distance to the Chicago airport.

Requirements

Associate degree in mechanical/electrical engineering or equivalent military or trade school certificates in electronics/electrical technology.
Formal training in mechanical/electrical hardware set-up and configuration.
Field or building services engineering experience would be considered in lieu of a formal qualification.
2+ years’ experience of working in a commissioning/test or field service/support environment within high-tech engineering/manufacturing company – ideally on capital equipment.
Valid Driver's License and passport or the ability to obtain one.
Experience of electrical, mechanical & I/O fault-finding at system and component level
Understanding of automatic mechanisms and their associated electrical control systems
Must have experience with and be competent in measuring AC/DC voltages.
Hands on experience with robotics, motors, conveyor systems, input/output modules, pneumatics and electromechanical assemblies.
Ability to communicate effectively and establish sound relationships with team members and customers.
A good understanding of mechanical/electrical drawings
Proven problem-solving skills
Ability to effectively train and manage customers in the use of our products
Computer literate and familiarity with MS Office
Good understanding of mechanical and electrical schematics
Installation of software and firmware updates/testing
Customer maintenance/best practice training
Calibration of control systems, e.g. temperature and/or volume
Experience of configuring PCs and installing software packages (Windows OS)
Actively look for ways to help customers and be sensitive when dealing with customer reactions and needs.
Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Nice To Haves

Experience with automated systems such as robotics is a plus
Experience with automated equipment in the Pharmaceutical or Biotechnology industry is a plus
Working knowledge of ISO 9001:2008 accreditation requirements as well as GMP/GDP is a plus.
Experience with automation and or robotics is a huge plus
Knowledge of clean room protocols, drug discovery, process development, cell culture technologies and GMP environments would be advantageous
An understanding of both Mammalian and Microbial cell cultures
Bioreactors and their use to grow cell culture

Responsibilities

Perform installation & commissioning, calibration, preventative maintenance and break fix repairs across a range of systems.
Responsible for maintaining fault finding data, and feedback of product performance data to customers and internal groups within Sartorius.
Acquire in-depth product knowledge and demonstrate self-improvement.
Perform a variety of in-house service activities in the Delaware office as needed.
Follow all service procedures to ensure that Sartorius’ customer information and product software/configuration is up to date and accurate.
Keep accurate records of time, expenses and work performed.
Make independent decisions regarding the repair of field equipment based on service level agreements and customers support contract agreements/details.
Collaborate with teams to escalate system issues that cannot be resolved to the relevant Product Support Engineer, Customer Support Engineer and the Hardware Resource Coordinator.

Benefits

Mentoring
leadership programs
internal seminar offerings
Paid vacation
sick time
corporate holidays
community service day
flexible work schedules
Comprehensive onboarding, including a virtual online platform
Mutual support
team spirit
international collaboration
communities on numerous topics such as “Coaching”, “Agile Working” and a “Businesswomen’s Network”
variety of medical plans to choose from
dental
vision
EAP
other wellness programs
Working in smart buildings with the latest technology and equipment.
401 k (with generous company match)
HSA
FSA (dependent care & healthcare spending)
Transportation Commuter Account
Basic Life Insurance
AD&D
EAP
Family Planning & Women’s Health
Health Advocate
Supplemental Life Insurance (employee, spouse & dependents)
Legal Services
LTD & STD
Critical Illness Insurance
Student Loan Tuition Refinance Service