Field Service Engineer - Automation

Valmet•Montreal, QC

2d•Hybrid

About The Position

This role is for a professional looking to expand their career with an industry front runner in the Montreal, Qc or Sherbrooke, Qc region. The winning team is built by continuous investment in skills development, leadership and well-being. As a global company, we offer many career paths to suit individual needs and aspirations. Apply your expertise in our industry leading team of automation professionals. As a Field Service Specialist, you will be responsible for managing demand, contract and after sales project service for our customers.

Requirements

Associate's degree in science discipline or two years electronics, instrumentation discipline. Alternatively, three to four years technical school training in electronics, electromechanical or instrumentation.
Minimum of Five years of experience with QCS /profilers and controls environment.
Maintain a valid driver’s license.
Collaborates well but also must work well independently, making decisions often under stressful conditions.
Must have the ability to form professional relationships with customers.
Written and verbal communication skills is critical and a position requirement.
Self-managed and able to set your own daily and weekly priorities with the customers.

Nice To Haves

Experience in the pulp and paper industry a plus.

Responsibilities

Preventive and Predictive Maintenance of Automation equipment on hardware at the customers' locations, particularly on QCS (Scanner), Profilers and Controls systems.
Ability to work on a team and assist other service personnel as needed to resolve difficult service related issues.
Ability to demonstrate and document Value to the customer based on the services you provide
Field commissioning on Automation equipment. Service and Performance documentation for capital equipment, including new and add on system installations.
Implement new and add on systems (hardware and software) when required.
Assist customers in problem solving at their worksites and by phone. Clearly understand the customers pulp and paper process and how the automation equipment interacts with the process.
Provide sales support for service when needed. Actively sell & promote spare parts, upgrade of components at the customer’s worksite.
Ensure that your service manager, product managers in North America are informed of problems with products.
Within two weeks of each mill visit, prepare a written trip report, expense report, time sheet. Clearly document the value you have provided on the trip report
Routinely contact customers to schedule your visits to the customer worksite; determine status of installed equipment and take action to assist in the repair of any failed equipment in the field. Ensure that sales personnel and your Service Manager is aware of your schedule.
Visit customer on a routine basis to improve and maintain customer relationships.
Capable of providing after hours emergency service when needed.
Performs other duties typical to this position as assigned.