Field Service Engineer, AMS
About The Position
At Phillips Corporation’s Advanced Manufacturing Solutions (AMS) division, the Service Engineer plays a pivotal role in driving customer uptime and leading the installation, integration, and maintenance of cutting-edge Hybrid manufacturing systems, CNC machine tools, and additive technologies. Operating in a high-impact, field-based capacity, this position combines advanced electromechanical troubleshooting across complex laser, controls, welding, and automation subsystems with proactive remote and on-site support. By delivering right-first-time outcomes, validating system performance, and developing standardized integration protocols, you will directly safeguard operational continuity while building lasting trust as the primary technical partner for our customers. Beyond hands-on technical execution, success in this role hinges on clear customer communication, continuous knowledge transfer, and operational efficiency. You will collaborate closely with internal partners, applications teams, and suppliers to resolve complex engineering challenges, mentor emerging technicians, and keep technical documentation meticulous. Candidates need proven expertise in CNC controls (such as Haas), field service management systems, and multi-system diagnostics, paired with strong self-direction and an uncompromised commitment to safety. Join Phillips Corporation to pioneer the future of modern manufacturing through reliable execution and transformative technology.
Requirements
- Proven expertise in CNC controls (such as Haas)
- Field service management systems
- Multi-system diagnostics
- Strong self-direction
- Uncompromised commitment to safety
- Advanced Mechanical & Electrical Troubleshooting: Strong ability to diagnose and repair complex mechanical, electrical, hydraulic, and pneumatic systems in CNC and manufacturing equipment.
- CNC Controls & Automation Knowledge: Hands-on experience with Haas CNC controls, tooling, probing, automation, and peripheral equipment (robots, bar feeders, pallets).
- Customer-Facing Communication Skills: Proven ability to explain technical issues clearly, manage expectations, and build trust with customers under high-pressure situations.
- Computer Skills: Email, Calendar & Communication Platforms
- Service Management & CRM Systems
- Technical & Diagnostic Software
Responsibilities
- Driving customer uptime
- Leading the installation, integration, and maintenance of cutting-edge Hybrid manufacturing systems, CNC machine tools, and additive technologies
- Advanced electromechanical troubleshooting across complex laser, controls, welding, and automation subsystems
- Proactive remote and on-site support
- Delivering right-first-time outcomes
- Validating system performance
- Developing standardized integration protocols
- Clear customer communication
- Continuous knowledge transfer
- Operational efficiency
- Collaborating closely with internal partners, applications teams, and suppliers to resolve complex engineering challenges
- Mentoring emerging technicians
- Keeping technical documentation meticulous
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Training & Development
- Profit Sharing
- Company Van
- Laptop
- Required PPE and branded uniform.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
