Field Service Engineer, Advanced

Keysight Technologies, Inc.•Boise, ID

3d•Remote

About The Position

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Seeking an ambitious Field Service Engineer (FSE) within Keysight’s Global Services Organization (KGSO) that is dedicated to innovation and contribution, where respect, teamwork and uncompromising integrity are the ingredients for individual and company success. As a member of Keysight’s Wafer Test Solutions (WTS) Field Service Team, the systems you will work on primarily include the Keysight 4070, 4080, P9000 and NX5400A families of Parametric Test Solutions.

Requirements

Bachelor’s Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent experience.
Valid driver's license with clean driving record; ability to travel via car and air
Self-directed with minimum supervision, able to make decisions that favorably impact customer uptime
Excellent communication skills, clearly demonstrate organizational skills
Ability to work in high-stress, mission-critical situations; your performance impacts customer results
Flexible working hours per customer commitments with ability to travel on short notice
Ability to work after hours/overtime as customer situation dictates
Ability to lift equipment weighing 50 lbs
Ability to effectively use Digital Voltmeters, Oscilloscopes and Frequency Counters for troubleshooting
Discipline to complete paperwork in a timely manner, manage company assets and spare parts effectively
The ability to work from your own home office is essential; this position is not located at a Keysight office.

Nice To Haves

5+ years’ experience on Semiconductor Parametric Testers, particularly Keysight’s 4080 and P9000 families
Strong troubleshooting skills applied to precision test systems, comprised of test hardware, software, computers/operating systems, probers/fixtures, etc.
Ability to travel internationally
Proven customer interfacing experience
Demonstrate electromechanical aptitude and skills
Familiarity with semiconductor wafer product environments and processes
Prior functional test experience, particularly those involving Keysight instrumentation and instrument-based systems

Responsibilities

Manage and implement preventative maintenance (PM) and calibration schedules in conjunction with the customer’s production requirements
Installation of hardware and software/firmware upgrades and proactively install service notes
Perform on-site troubleshooting and repair of customer equipment in a timely, thorough, and professional manner
As a primary interface to the customer, work with cross-functional teams to address difficult repair situations, helping to return customer systems to fully functional status in the shortest time possible
Solve a broad range of problems, of varied complexity involving hardware, software, networking, operating systems, and probers
Deliver customer training
Determine and develop approaches to the varied assignments associated with this position
Lead field service and support projects requiring coordination with other functions, customers and suppliers
Assist the Sales teams as needed; proactively look for growth opportunities to drive annual recurring revenue
On-site installation and commissioning of the complete solution
Supporting regional project teams with support strategy planning and implementation