Field Service Engineer 1

GE HEALTHCARE•Remote, OH

29d•Remote

About The Position

The Field Service Engineer 1 will work in the Northeast Ohio/Cleveland Ohio service region, primarily supporting CT and MR equipment. This is a 2nd shift role requiring five 8-hour shifts. The engineer will perform preventative maintenance, troubleshoot and perform basic repairs independently, and support more experienced engineers with installations. A key aspect of the role is driving customer satisfaction through Service Excellence, including effective communication, recommending value-added services, and maintaining a professional demeanor. The position also involves administrative responsibilities like service reports, ordering parts, submitting expenses, and managing cycle times. Collaboration with the GEHC escalation process and regional/national support is expected for issue resolution. The role includes engaging with commercial counterparts, identifying sales leads, and participating in sales opportunities. The engineer will focus on customer needs and satisfaction, building relationships to become a perceived partner, and staying informed about competitor information and market trends. The goal is to answer service calls independently within one year.

Requirements

Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field; OR equivalent military education to an Associate’s or Bachelor’s degree; OR participant in the formal GEHC Biomed/FE Services Internship, Apprenticeship or Military Externship program; OR High School Diploma/GED and a minimum 2 years of experience servicing electronic or electro-mechanical equipment.
Experience with Web applications as well as Microsoft suite of products.
Must have and maintain a valid Driver's License.
Willingness to travel for training.
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Nice To Haves

Technical capabilities in (CT and/or MR).

Responsibilities

Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or Corrective Repairs.
Assist more experienced field engineers with equipment installation.
Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
Effectively communicate and partner with teammates and colleagues.
Learn to effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
Maintain a calm and professional demeanor in high stress and customer service environments.
Keep up to date on administrative responsibilities such as debriefing customer service reports in a timely manner, ordering repair parts, submitting expenses and managing cycle times.
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
Serve as a member of the account community for key accounts.
Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
Keep up to date with competitor information and market trends.
Answer service calls independently without assistance within one year of employment.
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.
Complete all planned Quality, EHS & Compliance.