Field Service Diesel Technician

Cummins•Anchorage, AK

10h•Onsite

About The Position

This role serves as a technical specialist and the primary customer support contact, responsible for diagnosing and executing complex repairs on engine products at the customer's site. The position involves establishing and maintaining strong customer relationships, ensuring prompt and efficient service. It requires the use of specialized tools and adherence to documented procedures for complex field repairs and preventative maintenance. The role also includes escalating unresolved issues, coaching and developing other technicians, completing necessary documentation, identifying sales opportunities, and undergoing continuous training. Maintaining the service vehicle and tools, and ensuring compliance with Health, Safety & Environmental policies are also key aspects of this position.

Requirements

Diagnose and execute complex repairs to engine products at the customer’s site.
Use of specialized tools and adherence to documented procedures and policies.
Perform preventative maintenance activities.
Complete required documentation (service worksheets, timesheets, warranty claims, quality documents).
Maintain service vehicle and tools.
Adherence to Health Safety & Environmental policies, procedures and legislation.

Nice To Haves

Coaching and developing technicians and/or apprentices.
Identifying additional sales and service opportunities.

Responsibilities

Establishes and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
Performs preventative maintenance activities as per documented schedules and standards on engines and related components in the field.
Escalates unresolved issues to product specialists or supervisor.
Coaches and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review repair plans, parts lists, etc.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional sales and service opportunities with customer.
Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.