Field Service Diesel Technician - Level II

Cummins•Odessa, TX

9h•Onsite

About The Position

We are looking for a talented Field Service Diesel Engine Technician to join our team specializing in engine repairs for our Distribution Business in Odessa, TX. In this role, you will make an impact by completing repairs and rebuilds on engine products in the field, developing productive customer relations, and ensuring prompt and efficient attention to customer needs. You will apply documented procedures and policies to complete repairs and schedule maintenance, including preparing required parts and tools. You will also assist with completing required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screens. You will complete training in line with skill and business requirements and ensure adherence to all meaningful Health, Safety & Environmental policies, procedures and legislation and report any issues / incidents to your supervisor.

Requirements

Field Service Diesel Engine Technician experience
Experience in engine repairs
Ability to complete repairs and rebuilds on engine products in the field
Ability to develop productive customer relations
Ability to ensure prompt and efficient attention to customer needs
Ability to apply documented procedures and policies to complete repairs and schedule maintenance
Ability to prepare required parts and tools
Ability to complete required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screens
Willingness to complete training in line with skill and business requirements
Knowledge of Health, Safety & Environmental policies, procedures and legislation
Ability to engage customers in a courteous and professional manner
Ability to anticipate and ensure prompt and efficient attention to customer needs
Ability to use specialized tools and follow documented procedures and policies to diagnose and complete less complex repairs
Ability to identify and prepare required parts and tools
Ability to perform preventative maintenance activities as per documented schedules and standards on engine and related components in the field
Ability to escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor
Ability to identify additional service opportunities with customer
Ability to maintain service vehicle and tools for cleanliness and proper operation

Responsibilities

Complete repairs and rebuilds on engine products in the field
Develop productive customer relations and ensures prompt and efficient attention to customer needs.
Apply documented procedures and policies to complete repairs and schedule maintenance, including preparing required parts and tools
Assist with completion required documentation, such as work completed documentation, time sheets, warranty claims and quality forms, via handwritten forms or business system input screens
Complete training in line with skill and business requirements
Ensure adherence to all meaningful Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor
Engages customers in a courteous and professional manner.
Anticipates and ensures prompt and efficient attention to customer needs.
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional service opportunities with customer.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.