Field Service Diesel Technician - Level II

Cummins•Kenner, LA

22h•Onsite

About The Position

Diagnoses and completes less complex repairs to engines at the customer’s site. This role involves engaging customers professionally, anticipating their needs, and utilizing specialized tools and documented procedures to perform repairs and preventative maintenance. The technician will also be responsible for escalating unresolved issues, completing documentation, identifying service opportunities, and maintaining a clean service vehicle and tools. Adherence to Health, Safety, and Environmental policies is crucial.

Requirements

Basic level field service work experience
Intermediate level knowledge of and/or experience with engine products
Customer service experience
A current valid license is required for this role
Must be 18 years old with 2 years driving experience
This role requires a 5 year motor vehicle report, free from major violations
A CDL may be required to obtain upon hire
Federal law requires a CDL holder to be 21 years of age or older

Nice To Haves

Apprentice Trained Engine Technician (Preferred)
Vocational diploma from relevant technical institution
Marine experience helpful

Responsibilities

Engages customers in a courteous and professional manner.
Anticipates and ensures prompt and efficient attention to customer needs.
Applies the use of specialized tools and follows documented procedures and policies to diagnose and complete less complex repairs, including identifying and preparing required parts and tools.
Performs preventative maintenance activities as per documented schedules and standards on engine and related components in the field.
Escalates unresolved issues to more experienced Field Service Technicians and/or Supervisor.
Completes required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
Identifies additional service opportunities with customer.
Completes training in line with skill and business requirements.
Maintains service vehicle and tools for cleanliness and proper operation.
Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor.
Communicates effectively.
Focuses on the customer.
Develops talent.
Manages complexity.
Engages in self-development.
Champions and models proactive health and safety behaviors.
Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows, procedures, specialized equipment such as mechanical and electronic service tools, and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking.
Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Interprets and analyzes the interactions of internal and external electrical and mechanical systems (exhaust, heating, cooling, fuel systems, driveline, aftertreatment, controls, sensors, etc.) by applying tools, service publications (Cummins, Original Equipment Manufacturer) and taking measurements to efficiently and correctly diagnose and repair.
Repairs and maintains mechanical/electrical products following guidelines, using required tools within standard repair time to ensure a quality repair; disassembles and assembles engines or power generators following guidelines, using required tools to ensure a clean and organized environment; inspects and replaces parts and components following re-use guidelines to minimize customers cost of ownership; performs progressive damage check following guidelines to restore to pre-failure condition.
Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise, balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner.
Values differences.