Field Service Coordinator

Johnson Controls•Waynesboro, PA

1d•$52,000 - $72,000

About The Position

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. Participates in driving productivity, profitability, and customer satisfaction for assigned customer(s) through the order life cycle. Partners with branch service teams to manage resources to meet contractual obligations. Provides accurate and prompt order management. Implements short and long range account plans to achieve management, financial, and customer objectives. May respond to customer and business team's enquiry, maintain SAP data, assist in special price concession approval.

Requirements

University degree and 1 year suggested minimum experience, or 2 year degree and 6 years suggested minimum experience, or equivalent combination of education and experience.

Responsibilities

Driving productivity, profitability, and customer satisfaction for assigned customer(s) through the order life cycle.
Partnering with branch service teams to manage resources to meet contractual obligations.
Providing accurate and prompt order management.
Implementing short and long range account plans to achieve management, financial, and customer objectives.
Responding to customer and business team's enquiry.
Maintaining SAP data.
Assisting in special price concession approval.