Field Service Consultant

MSX International•San Fernando, CA

11h•$80,000 - $103,000•Hybrid

About The Position

MSX is seeking automotive repair experts to troubleshoot tough issues and help complete repairs the first time. The Field Service Consultant will travel locally to designated dealerships to assist technicians with solving complex vehicle cases. This role requires providing knowledge and support, documenting technical issues, completing research, and following up to solve challenging cases. The position aims to improve the customer experience and increase "fixed first visit" rates by analyzing and suggesting repair shop process improvements and offering proactive business planning.

Requirements

High school diploma or General Equivalency Diploma (GED) is required
A minimum of 2 to 4 years automotive experience required
Must have dealership experience.
Ideal experience required: Assistant Manager, Shop Foreman.
Highly motivated, adaptive, and autonomous with the ability to deliver results.
Ability to travel locally to dealerships within a designated area.
Ability to analyze and document vehicle case updates using Microsoft Excel.
Ability to communicate technical information to all levels.
Ability to analyze data and create custom reports using provided templates.
Ability to effectively use MS Word, Excel, and PowerPoint.
Ability to work independently and manage a progressive workload in a fast-paced environment.

Nice To Haves

current ASE certification is preferred but previously certified individuals will be considered.
Field-related management experience is preferred.

Responsibilities

Assessing and solving technical escalations.
Providing online and in-dealership technical assistance.
Leading discussions and acting as a subject matter expert.
Managing recall requirements and ensuring Required Service Updates (RSU) are completed and following up to ensure a reduction in buybacks.
Interacting with the team as the quality feedback liaison.
Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections.
Ensuring the improvement of the customer experience and increasing “fixed first visit” cases.
Analyzing and making suggestions related to repair shop process improvements and offering proactive business planning with a focus on the customer experience.