Field Service Consultant

MSX International•Denver, CO

16h•Hybrid

About The Position

MSX is seeking automotive repair experts to join an expanding client program. This role involves troubleshooting tough vehicle issues and assisting dealership technicians to ensure repairs are completed correctly the first time. The position requires local travel to dealerships to provide support and knowledge, document technical issues, conduct research, and follow up on challenging cases. The goal is to improve the customer experience and increase 'fixed first visit' rates.

Requirements

A minimum of 2 to 4 years automotive experience required.
Must have dealership experience.
Ability to travel locally to dealerships within a designated area.
Ability to analyze and document vehicle case updates using Microsoft Excel.
Ability to communicate technical information to all levels.
Ability to analyze data and create custom reports using provided templates.
Ability to effectively use MS Word, Excel, and PowerPoint.
Ability to work independently and manage a progressive workload in a fast-paced environment.

Nice To Haves

ASE certified technician.
Field-related management experience is preferred.
Ideal experience required: Assistant Manager, Shop Foreman.
Current ASE certification is preferred but previously certified individuals will be considered.

Responsibilities

Assessing and solving technical escalations.
Providing online and in-dealership technical assistance.
Leading discussions and acting as a subject matter expert.
Managing recall requirements and ensuring Required Service Updates (RSU) are completed and following up to ensure a reduction in buybacks.
Interacting with the team as the quality feedback liaison.
Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections.
Ensuring the improvement of the customer experience and increasing “fixed first visit” cases.
Analyzing and making suggestions related to repair shop process improvements and offering proactive business planning with a focus on the customer experience.