Field Service Area Supervisor (Western PA and WV)

Eaton Corporation•Coraopolis, PA

4d•$113,000 - $165,000•Remote

About The Position

Eaton’s Critical Power Solutions (CPS) Division is currently seeking an Area Service Supervisor to join our team. This position will be remote from a home office but will be based in the following geographies: Moon Township, PA; Warrendale, PA. Relocation assistance to the region will be provided if needed. The Area Service Supervisor is responsible for directing and coordinating the activities of the CPS Service regional operations toward achieving sales, profit and growth goals, while continually improving quality and customer service levels within the CPS service groups. As the window to the local market, the Area Service Supervisor’s charge is to increase the net present value of Eaton’s relationship with assigned territory customers by driving near-term revenue and positioning Eaton for larger wins in the future. The Area Service Supervisor is responsible for leading & developing their direct reports, field service electronics technicians, to drive top performance and world class customer support. At Eaton, our service team delivers solutions to some of our customers’ most challenging energy management requirements. We are looking for people who bring the passion for leadership and can drive innovation and engineering excellence. Let’s talk about your future with Eaton!

Requirements

Bachelor’s Degree from an accredited institution OR a minimum of 5 years electrical/electronic field service while actively enrolled in an accredited Bachelor’s degree program
Minimum of five (5) years electrical/electronic field service expertise
Minimum of two (2) years of people leadership experience or five (5) years of large technical project leadership experience
Possess and maintain a valid and unrestricted driver’s license
Must be legally authorized to work in the United States without company sponsorship.

Nice To Haves

Experience leading a remote team
Strong knowledge of uninterruptable power systems and control products, as well as field service practices and procedures and quality programs.
Demonstrated success in: a) driving zero incident safety culture; b); performance results; c) building high performance teams; d) leading cross-functionally; e) developing and retaining leaders; f) driving organizational change.

Responsibilities

Assure the safety of employees who work in low, medium, and high voltage work environments, including the development & deployment of safety programs, maintaining compliance with safety policies, and facilitating the availability of safety equipment resources.
Act as sales and marketing agent in conjunction with sales and operations management to ensure top line sales and bottom line profit objectives are met. Provide strategic direction to identify and develop prospective new customers.
Develop forwarding looking profit plan and monthly forecasts with accuracy so that the operation meets these numbers on a daily, monthly, and yearly basis. Responsible for budgeting and procurement of capital equipment for the region, efficient execution of sales quotes, cost control, leveraging subcontractors, inventory management, managing receivables, and turn of backlog and projects.
Assure an effective and skilled staff through recruiting, assessment of talent (find gaps and follow action plans to fill gaps), training & development, goal setting, communications, performance appraisal, and conformance to applicable company policies and standards. Provide leadership and direction to ensure professional growth for employees and retention within the region.
Effectively manages leadership team of diverse and dispersed field-based workforce throughout assigned region. Demonstrates good corporate citizenship.
Develop and deploy product/process improvement initiatives and sharing of best practices throughout and across the regions.