Field Service and Calibration Technican

Bürkert•Huntersville, NC

2d•Hybrid

About The Position

This role is with a worldwide leading manufacturer of process measuring and control technology. It is a family-owned company that values its more than 3,700 employees in more than 30 countries and sees them all as individuals. The company is looking for individuals who are passionate about breaking new ground with courage and passion.

Requirements

5+ years of experience in field service, instrumentation service, or a hands-on maintenance/engineering role in process industries (pharma, biotech, chemical, food & beverage, or similar).
Proven experience with on-site installation, commissioning, and repair of industrial valves, instrumentation, or automation equipment.
Strong fault-finding and troubleshooting skills on electro-pneumatic systems, sensors, and control loops; able to work independently under pressure in a production environment.
Experience performing and documenting field calibrations (e.g., pressure, flow, temperature, level) using reference standards or portable calibrators.
Excellent customer-facing communication skills, both written and verbal, with presenting findings to engineering, maintenance, and QA/Validation teams.
Strong documentation skills, including clear technical field reports and calibration records.
Valid driver’s license and willingness to travel regularly in North Carolina and across the United States.
Ability to work from the Charlotte office when not traveling and actively participate in building the service organization.

Responsibilities

Install and commission Bürkert valves, process actuators, manifolds, instrumentation, and control systems at pharmaceutical, biotech, food & beverage, and industrial sites.
Perform startup checks, loop checks, system verification, and functional testing according to Bürkert procedures, customer requirements, and relevant industry standards (e.g., GMP, ASME BPE where applicable).
Configure, parameterize, and calibrate devices (flow, pressure, level, temperature, mass flow controllers) to customer specifications on-site, including basic field adjustments and verification against reference standards.
Document all commissioning activities and provide clear handover, test records, and customer sign-off.
Perform routine and corrective on-site calibration of valves, sensors, transmitters, and instrumentation used in fluid control and process automation.
Diagnose and resolve technical issues in control valves, positioners, manifolds, and sensor systems, including pneumatic and electrical troubleshooting.
Execute component-level repair and replacement (actuators, coils, electronics, seals) following Bürkert and customer quality procedures.
Identify root cause of failures and propose corrective and preventive actions, including recommendations on maintenance intervals, spares, and design improvements.
Interface with calibration houses and customer QA/Validation teams as needed to ensure traceability and compliance.
Act as the technical face of Bürkert at customer sites, maintaining a professional, clear, and solution-focused presence in all interactions.
Brief customers on work performed, findings, calibration results, and recommended follow-up actions, including upgrade or retrofit opportunities.
Identify and help develop service business opportunities such as preventive maintenance programs, calibration contracts, valve audits, and modernization projects, leveraging your industry relationships and experience.
Collaborate with sales and service management to help develop the regional service offering and support proposals and scopes of work based on field insights.
Perform bench repair, calibration, and functional testing of Bürkert equipment in the Charlotte service office, including incoming inspection and RMA processing.
Help define service processes, documentation templates, and tools for the new service organization (work instructions, report formats, calibration workflows, spare parts lists).
Provide feedback on service KPIs, recurring issues, and continuous improvement opportunities to the Service Manager.
Support internal training, knowledge sharing, and mentoring of additional technicians as the team grows.
Complete detailed field service and calibration reports for every job and submit within agreed timeframes.
Maintain accurate records of instruments, references, and calibration results in the chosen service and calibration tools.
Manage your own tools, test equipment, and spare parts inventory, ensuring readiness and valid calibration status of your reference devices.
Travel to customer sites nationwide as required, including short-notice callouts for priority pharmaceutical and industrial accounts.
Coordinate scheduling with the service coordinator to minimize customer downtime and align with production windows.