Field Service Advisor

Carter Machinery Careers•Felton, DE

4d•Onsite

About The Position

The Field Service Advisor is responsible for communicating with internal and external customers to gather information regarding equipment issues and providing repair status updates while repairs are in progress; opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction. This role promotes a positive customer experience and upholds the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.

Requirements

Minimum two years’ service related experience.
Heavy equipment exposure.
High School diploma or equivalent, required.
Proficient with Microsoft Office Products.
Excellent customer service skills and the ability to deal with stressful situations.
Strong communicator with excellent oral and written communication skills.
Able to effectively multi-task.
Attention to detail.
Must be able to work any shift.

Nice To Haves

Working knowledge of the function and repair of heavy construction equipment preferred.

Responsibilities

Communicating with internal and external customers to gather information regarding equipment issues.
Providing repair status updates while repairs are in progress.
Opening/processing work orders in an efficient and timely manner using thorough details on customer requests/complaints to ensure technician understanding and customer satisfaction.
Promote a positive customer experience.
Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way.