Field Service Admin Supervisor

Aventiv Technologies, LLC•Beeville, TX

64d

About The Position

Responsible for leading a team of Field Service Administrator teams (Onsite or Roving) or a team of Field Service Client Administrator teams (Onsite or Roving) and delivering against Customer Management, Employee Management and Business Management objectives.

Requirements

Customer Relationship and Account Management Skills
Budget adherence and management skills
Employee Development and Performance Management Skills
Problem Solving skills
Excellent oral and written communication & presentation skills
Ability to communicate with co-workers and business contacts in a courteous and professional manner.
Ability to develop ongoing rapport with clients and consumers and obtain relevant information
Ability to work under pressure, to meet deadlines, to deal positively with rejection and conflicts as well as negative feelings of products.
Strong relationship management skills
Proven ability to manage multiple projects at a time while paying strict attention to detail
High degree of problem solving, conflict resolutions and negotiation skills for both external and internal customers
Demonstrated ability to communicate, present and influence effectively at all levels of the organization, including executive and C-level
Computing and Business Tool experience (Word, Excel, Power point, and ..)
Strong data/information analysis and integration
Ability to work well in an energized, fast paced, entrepreneurial, and collaborative environment
Ability to effectively manage time and information with minimal
Excellent organizational and time management abilities
Ability to identify, prioritize and respond to multiple and conflicting
Ability to quickly adapt to change
Good driver record
Ability to travel
Knowledge of computer, telephony, and networking skills
Good interpersonal skills
High School Diploma or
2 years of related experience
Proficiency in Microsoft Office (Word, Excel, PowerPoint), & capable of learning new technology

Nice To Haves

Bachelor's degree in Business, Management or related field or equivalent experience
2 or more years of supervisor experience
Relevant work experience in a technology or telecommunications industry (preferred)
Experience working on or part of a client relations team

Responsibilities

Travel and visit customers and associates to ensure customer satisfaction regarding administrators.
Ensure contract requirements for service administration are
Act as a Central point of contact for assigned
Provide Area Leadership to assigned
Hire and develop direct reports
Approve timesheets, time off requests, expense reports
Build and maintain professional rapport with
Ensure the technical performance of their team(s) utilizing training courses, in person training, etc.
Run and analyze reports to direct associates' efforts in servicing the customer.
Develop schedule of service for each
Act as subject matter expert for required products and be able to train assigned associates as
Area Asset management (Truck Inventory, Company car, Laptops, ..)
Monitor field service client administrators and ensure that associates are meeting expectations.
Analyze and reduce operating
Lead team to meet and exceed company objectives
Monitor and adhere to department budget, including overtime budget
Assist peers with supervision of associates during periods of time off and other coverage.