Field Service Account Manager
Bausch+Stroebel•Branford, CT
•Hybrid
About The Position
We are seeking a highly organized, customer-focused Field Service Account Manager to join our Customer Service team at our U.S. headquarters in Branford, Connecticut. This is a unique opportunity to serve as the key link between customers, field service professionals, and internal teams while helping drive exceptional service experiences.
Requirements
- Strong organizational and project coordination skills
- Excellent customer service and communication abilities
- Attention to detail and the ability to manage multiple priorities
- Experience working with technical service teams or industrial equipment environments
- Proficiency with Microsoft Office and ERP systems
- Strong problem-solving and decision-making skills
- The ability to work independently and collaboratively across departments
Responsibilities
- Manage customer relationships and support business development within the Field Service area.
- Prepare service quotations and process service orders through invoicing.
- Coordinate field service schedules and assignments for technicians, trainers, qualification experts, and external service providers.
- Review service reports and develop follow-up actions, including spare parts recommendations and service proposals.
- Serve as the primary point of contact for customer documentation requests and compliance requirements.
- Prepare and distribute project-related documentation, including risk assessments, method statements, insurance certificates, and work permits.
- Handle customer service inquiries and complaints with professionalism and urgency.
- Collaborate with international subsidiaries and service teams to ensure seamless project execution.
- Organize training programs for technicians and service personnel.
- Provide coaching and technical support to the Field Service Coordinator.
Benefits
- Medical and dental plans (the company pays 83% of the premium for employees and eligible dependents)
- Company-sponsored health reimbursement accounts (HRA)
- Flexible Spending Accounts (FSA) for medical and/or dependent care
- Company-paid short-term and long-term disability plans
- Company-paid life insurance and AD&D plan
- Voluntary vision plan
- Voluntary pet insurance
- Voluntary identity theft protection plans
- Voluntary life, and dependent life plans at discounted group rates
- 401k retirement plan with a 4% company match
- Company paid holidays
- Generous a PTO plan
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
