Field Sales Technician-Cleveland

ClearCaptions LLC • Akron, OH

1d • Onsite

About The Position

For the position of Part-Time Field Sales Technician, ClearCaptions is looking for a caring, customer service-oriented individual with a demonstrable passion for helping people with hearing loss. This is an in-the-field position that brings the opportunity to individually train our customers in using ClearCaptions equipment and service to effectively enrich their lives. As a Field Sales Trainer for ClearCaptions, you must enjoy working with a variety of people in their homes, mostly senior citizens. This is a part-time position working 20-30 hours per week for those who enjoy and excel when working independently. This is an in-field position based out of a home office and reports to a Business Development Manager.

Requirements

• High school diploma or equivalent.
• Current, valid driver’s license, clean driving record and a personal insured vehicle.
• Ability to travel up to 95% by automobile in the assigned region, up to a 50-mile radius.
• Willing and available to work flexible hours, weekdays typically between 9am-6pm, optional weekends depending on scheduling availability.
• Work from a local home office equipped with high-speed Internet.
• Proficient computer skills and basic use of the internet.
• Comfortable working with seniors and people with health conditions or impairments.
• Must be reliable, punctual and be flexible in constantly changing environments.
• Excellent people and relationship building skills.
• Excellent verbal and written communication skills and problem-solving skills.
• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.
• Ability to work collaboratively with colleagues and staff to create a high-quality results-driven, team-oriented environment.
• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.
• Proficient in MS Office, modern communication tools for virtual teams (i.e., MS Teams)

Responsibilities

• Setup and troubleshoot ClearCaptions’ devices at our customers’ homes.
• Courteously train customers on how to use ClearCaptions’ devices and their features.
• Must provide excellent customer service and adapt to unique needs of individual customers to meet business requirements.
• Assist Business Development Managers with lead generation activities as needed.
• Complete service/repair calls as assigned.
• Accurately maintain customer records in Salesforce.
• Complete required reports and feedback on customer interactions.
• Maintain adequate inventory of equipment and supplies to service customers in a timely manner.
• Other duties as assigned.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED