Field Sales Representative

ActivStyle•Durham, NC

7d•Hybrid

About The Position

Join ActivStyle as a Field Sales Representative and contribute to our mission of delivering dignity, comfort, and independence through home-delivered medical supplies. This role is based in Chicago, IL, and operates on a remote/hybrid model. You will build relationships with healthcare professionals, caregivers, and clients to ensure they receive essential incontinence products and personal care items discreetly and conveniently. Your work directly impacts the quality of life for those who rely on our services and drives business growth.

Requirements

2+ years of sales experience, preferably in home medical equipment or supply sales
Strong communication and presentation skills
Ability to travel locally/regionally for client meetings and events
Self-motivated with a proven track record of meeting or exceeding sales targets
Valid and unrestricted driver's license in the state of residence
Excellent verbal and written communication abilities
Excellent customer service skills
Ability to work independently and collaboratively with a team
Strong analytical and problem-solving skills with attention to detail
Ability to prioritize and manage multiple projects
Mental alertness and ability to properly treat confidential information
Proficient computer skills and knowledge of Microsoft Office

Nice To Haves

Bachelor's degree in business, life sciences, or related field
3+ years of HME, Infusion, Diabetes, Wound Care, or Incontinence experience
Prior work experience in the HME, Diabetic, or Wound Supply industry

Responsibilities

Develop and maintain relationships with Assisted Living and Group Home administrators, clinicians, and caretakers to promote ActivStyle's products and services.
Conduct outbound calls, virtual meetings, and in-person visits to present and promote Medicaid-reimbursed products for patients in group home settings and skilled facility areas.
Identify new business opportunities and manage existing accounts to ensure customer satisfaction.
Provide product demonstrations, training, and technical support to clinicians, caretakers, and patients.
Maintain accurate records of sales activities, leads, and customer interactions in CRM systems.
Stay informed on industry trends, competitor products, and regulatory requirements.
Maintain patient confidentiality and function within HIPAA guidelines.
Conduct daily sales calls to establish new and maintain ongoing business with referral sources in the medical community.
Work with Sales Leadership to validate and develop territory call plans to grow business.
Build long-term, trusting relationships with referral sources.
Promote products and services to all healthcare professionals encountered daily.
Educate referral sources on the use of products and services provided by ActivStyle.
Collaborate with intake, customer service, and document collection teams to process orders and drive sales growth.
Communicate and explain Medicare, Medicaid, and private insurance procedures, pricing information, and product details to referral sources.
Generate a steady stream of referrals and sell all offered services to meet sales quotas for this position and territory.
Create, execute, and manage a territory call plan; share plan weekly with leadership.
Document call plans and results when and where available.
Increase referral volume from assigned accounts through promotion within business lines and cross-selling opportunities.
Understand and maintain focus on the most profitable business lines.
Work with the Intake team to obtain complete referral information and medical documentation for timely processing.
Accept referrals based on current knowledge and understanding of Medicare, Medicaid, and private insurance reimbursement guidelines.
Suggest alternative equipment as warranted based on reimbursement limitations.
Act as a resource to external customers to facilitate resolution of ActivStyle patient issues in coordination with operational teams.
Evaluate the interrelationship of referral source, medical team, and reimbursement concerns; make fact-based, balanced decisions.
Participate in obtaining MD orders and signatures for appropriate documentation and original prescriptions when on-site.
Work closely with leadership and sales teams to identify trends and capture feedback from community referral sources.
Conduct sales and service rounds in assigned facilities promoting availability for order processing, setup, and patient equipment education.
Assist in obtaining referral source profile information.
Identify programs or initiatives that could increase company revenues, decrease costs, and/or increase referral source and patient satisfaction.
Maintain knowledge of and consistently adhere to procedures for Personal Protective Equipment (PPE), infection control, and hazardous materials handling.
Share information and expertise with peers to enable effectiveness.
Participate in team meetings as requested.
Complete assigned compliance training and other educational programs as required.
Perform other related duties as assigned.