Field Sales Engineer - Manchester

Lightspeed Commerce

13h•Hybrid

About The Position

We are seeking a highly skilled and motivated Field Sales Engineer / Solution Consultant to join our dynamic team. The Sales Engineer plays a critical role in revenue generation by influencing deal strategy, solution design, competitive positioning, and customer confidence throughout the sales cycle, directly impacting win rates, deal value, and long-term account expansion. The ideal candidate will play a crucial role in driving new business, supporting strategic accounts, and ensuring seamless collaboration between our sales and implementation teams. This role requires a deep understanding of our products, exceptional technical expertise, and strong interpersonal and collaboration skills with experience in sales. This opportunity is based in Manchester and will require regular travelling to support our Field team across the North and Midlands.

Requirements

Demonstrated experience in sales, solutions consulting, or customer-facing technical roles
Exposure to cloud-based SaaS technologies, ideally within hospitality, retail, or adjacent industries
Strong technical curiosity and comfort learning new technologies quickly
Knowledge of the hospitality industry; hands-on restaurant experience is highly valued
Excellent communication skills including experience speaking to technical and business audiences both internally and externally
Ability to communicate clearly with both technical and non-technical audiences
A collaborative mindset and the ability to build strong relationships across Sales, Product, and Delivery teams
Comfort working in a fast-paced, commercial environment with evolving priorities
A basic understanding of APIs and integrations (or strong willingness to develop this skill)
Right to work in the country of application
Fluency in English; additional European languages are a plus

Responsibilities

Support Sales Engineers based remotely by regularly travelling across the North of England and Midlands to support Field Sales teams through on-site discovery, customer meetings, and in-person demonstrations, operating with a high degree of autonomy while representing the company in customer-facing environments.
Partner closely with Account Executives across inbound and field sales motions to scope, design, and validate technical solutions that address customer requirements. Assess customer needs, identify risks, and recommend optimal solutions that enable successful deal progression and closure.
Support sales teams by surfacing technical risks, constraints, and dependencies early in the sales cycle, helping to protect deal value, improve forecasting accuracy, and ensure smooth handover to implementation teams.
Collaborate with Strategic Account Managers to support customer retention, satisfaction, and expansion, contributing technical insight to renewal and growth conversations and helping prevent churn in complex environments.
Act as an active technical contributor within GTM channels, providing timely, high-quality product and integration guidance that enables sales teams to move quickly and confidently.
Support the technical execution of trade shows and industry events, including system setup and on-site troubleshooting, while representing the company as a knowledgeable and professional product ambassador to prospects, customers, and partners.
Develop and maintain a strong understanding of the competitive landscape, including local and regional competitors. Use this knowledge to support sales teams with positioning, differentiation, and technical deep dives, and to act as a trusted advisor to customers.
Build deep expertise across our hardware, software, integrations, and APIs, and serve as a reliable technical resource for both internal stakeholders and customer-facing conversations.
Deliver Tier 1 partner demonstrations to support new partner onboarding and strengthen existing relationships, contributing to ecosystem growth and partner-led opportunities.
Act as the technical owner for RFP and RFI responses, coordinating inputs from Product, Security, Legal, and other teams, setting clear deadlines, and ensuring accurate, high-quality submissions.
Ensure demo stations and demo accounts are reliable, up-to-date, and representative of real customer use cases, enabling high-quality in-office and remote demonstrations.
Work closely with Implementation and Professional Services teams before and after deal close to ensure a smooth transition from sales to delivery and successful customer outcomes.
Maintain a close working relationship with regional sales leaders to align on priorities, deal strategy, and regional requirements, adapting technical support to local market needs.
Act as a conduit between customers and Product teams by sharing structured feedback, supporting product design discussions, and contributing to roadmap awareness. Partner with Product Marketing on launches, enablement, and messaging as required.
Own clear, accurate, and timely documentation of customer requirements and technical decisions to support internal reporting, knowledge sharing, and scalable execution.