Field Sales Account Executive - Connecticut Metro (Greenwich)

The RealReal•Greenwich, CT

1d•Onsite

About The Position

The RealReal is seeking experienced sales professionals to drive consignment business as a Luxury Consignment Executive (LCE). This role is vital for Outside Sales, focusing on acquiring luxury items from clients and building new and repeat business within an assigned territory. It is ideal for customer-focused, self-motivated individuals who thrive in a quota-driven, in-home appointment sales environment. The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. The company employs a rigorous authentication process overseen by in-house experts, including gemologists, horologists, and brand authenticators, to ensure a safe and reliable platform for buying and selling luxury items. As a sustainable company, The RealReal supports the circular economy by giving new life to pieces from thousands of brands across various categories like fashion, fine jewelry, watches, art, and home goods. They offer effortless selling services including free virtual appointments, in-home pickup, drop-off, and direct shipping, handling all aspects for consignors from authentication and optimal pricing using AI and machine learning, to photographing, listing, shipping, and customer service. Founded in 2011, The RealReal is rapidly growing and transforming the luxury goods market, with a strong commitment to authenticity and trust. They are also the first luxury member of the Ellen MacArthur Foundation’s prestigious CE100 USA, seeking collaborative, dedicated, and innovative individuals to join their team.

Requirements

3+ years of proven success in performance-driven direct sales roles, with a consistent track record of meeting or exceeding targets.
Exceptional ability to build rapport, earn trust, and communicate effectively regarding high-value goods / services with discerning clientele.
Highly motivated, results-oriented, and comfortable operating independently in a fast-paced, field-based environment.
Strong relationship-building, organizational, and problem-solving skills; excellent verbal and written communication; proficient in Salesforce (or similar CRM).
Able to commit to a 40-hour workweek with occasional off-hours; must reside in the assigned territory, possess a valid driver’s license (except in Manhattan, Brooklyn, and Chicago markets), maintain compliant insurance and driving record, and lift up to 25 lbs as needed.
Willing and able to travel more than 70% within the designated market.

Nice To Haves

Prior experience in selling luxury goods and/or high-end services.
Established book of business with existing client relationships.
Strong understanding of fashion trends and the luxury market.

Responsibilities

Engage new and existing clients through daily outreach and in-home appointments to drive consignment activity.
Develop and execute creative networking and outreach strategies to attract new consignors and foster repeat business.
Proactively build pipeline by sourcing new leads, reactivating lapsed clients, and converting marketing-qualified leads into consignors.
Leverage Salesforce CRM to effectively manage a book of business.
Consistently meet or exceed monthly quotas by driving key performance metrics and contributing to overall revenue growth.
Acquire luxury consignment items from clients and oversee the end-to-end coordination of item pickup and shipment to The RealReal’s e-commerce centers.
Deliver a high-touch, white-glove experience throughout the consignment process to ensure client satisfaction, trust, and long-term engagement.
Clearly present and review consignment contracts, establish pricing expectations using internal tools and luxury market expertise, and guide clients through each step of the process.
Partner with Retail teams to support sales growth and collaborate closely with the Consignor Relations team to proactively address and resolve client concerns.
Spend the majority of time—over 70%—in the field, cultivating client relationships and securing consigned items through personalized, in-home appointments.