Field Representative - Central/ Downtown Los Angeles

Worker's Compensation Insurance Rating Bureau•Rosemead, CA

13h•$70,000 - $90,000•Hybrid

About The Position

This is a Central/ Downtown, field-based position, with work performed from a home office and travel to insureds’ locations as required. Areas covered may include Koreatown, Hollywood, Los Feliz, Echo Park, Mid-Wilshire, South Park, and Silver Lake. The Field Representative uses significant independent judgment in applying knowledge of the workers’ compensation insurance standard classification system and of WCIRB procedures to analyze information collected and to determine the standard classifications that apply to a policyholder’s operations. Working independently, the Field Representative is responsible for (1) classification inspection reports, (2) Test Audits of payroll, (3) Test Audits of claims classifications, and (4) general email and phone correspondence with insurers, agents and brokers and employers. Core areas of responsibility include: Field Representatives are expected to meet established quality and quantity requirements reflected in the Standard Performance Requirements including: Production: The Field Representative is required to hit production goals for inspections (Original, Renewals, Special and Targeted) and Test Audits. Quality: The Field Representative is required to produce both a quality inspection and test audit that are reflective of a business classification and payroll. Field Representatives meet and interact directly with California business owners, with a primary responsibility of delivering a positive customer experience through accessibility, responsiveness, and professional conduct.

Requirements

Bachelor’s degree (including completed courses in relevant areas such as business administration, accounting, bookkeeping, mathematics, risk management, accounting, and communication) or a minimum of 3 years of Premium Audit experience with an insurance carrier/fee audit company or equivalent experience that demonstrates the required writing, analytical and computer skills.
Proficiency in basic workers’ compensation payroll auditing and general understanding of the administration of the standard classification system.
Proficiency in Word and Excel.
Position requires a self-starter who can work independently and meet production goals.
Must have excellent interpersonal skills and the ability to interface with a variety of individuals in a number of different settings or work conditions.
Sufficient mathematical skills to understand payroll records to conduct a payroll audit.
Solid language skills to communicate clearly with co-workers and people outside the WCIRB, and to write and proofread inspection reports that are sent directly to the insurer without secondary review.
Valid California driver’s license required.

Responsibilities

Interviews policyholders and inspects their premises to obtain information needed to properly classify their business operation for workers’ compensation insurance purposes.
Prepares, proofreads and submits classification inspection reports describing the employer’s business.
Examines insurers’ payroll audits and policyholders’ payroll records to verify the proper reporting of exposure by classification for unit statistical purposes.
Conducts claims classification audits to verify the classifications assigned by insurers to reported claims.
Prepares, proofreads and submits the results of Test Audits and claims classification audits.
Conducts ride along with team members and other employees from home office (as needed)
Prepares general correspondence including setting appointments, emails and phone calls to employers, insurers, agents and brokers.