Field Reliability Technician

Base Power Company • Austin, TX

1d • Onsite

About The Position

When hardware fails in the field, it comes back to you. You'll open it up, run the tests, and help engineers figure out exactly what broke and why. Your findings feed directly into design changes, firmware fixes, and line improvements on a product that's already deployed in thousands of homes. This is hands-on work in a lab that moves fast. You'll build the tools and processes that make failure analysis faster and more reliable, and you'll be the person who keeps that lab running safely and well.

Requirements

• High School diploma or equivalent required
• Experience in an engineering or technical environment, providing hands-on support for design, testing, and assembly of equipment.
• Experience working with multimeters and power supplies is a must.
• Strong organizational skills with the ability to manage multiple tasks.
• Proficiency with office software (Microsoft Office Suite, Google Workspace) and basic IT troubleshooting.
• Experience with tools and equipment used in an engineering lab or workshop.
• Good communication skills, with the ability to work well with engineers, vendors, and other office staff.
• Strong attention to detail and a proactive approach to problem-solving and task management.
• Curiosity about how things work and a desire to deeply understand the hardware you are testing.

Nice To Haves

• associates degree or higher in Engineering Technology, Industrial Technology, or a related field.

Responsibilities

• Test field-returned hardware and assist engineers with root cause analysis to figure out why the hardware failed and how it can be improved.
• Make improvements to processes and test equipment used to triage field returns. Own the process and make it better.
• Ensure the lab environment is safe. Maintain and enforce a clean and organized workspace.
• Help track testing throughput, results, and flag new quality issues to engineers. Ensure the engineering team has the necessary context they need to prioritize changes or process improvements in firmware, on the product, or on or the line.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED