Field Reimbursement Manager

McKesson•Usa, VA

3d•Onsite

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve – we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you. Provide on-site and on-demand education for the office staff in regard to reimbursement challenges and support services that are available. Office interaction will include education and reimbursement support. On-site/virtual interactions will average 15 per week. These activities are recorded in FRM CRM daily with reporting to manager weekly. Educate on Benefit Investigation, Prior Authorization Process, Support Center Services, Medicare and Commercial coverage and patient communication streams. Monthly activity reporting captures educational topics at FRM level reportable to client based on client expectation. This trended data is also reported quarterly to client. Reimbursement support, account management, billing and coding updates, appropriate claims submission, Specialty Pharmacy, Medical Benefit Interpretation, understanding medical necessity, claims and appeal assistance, information related to co-pay assistance and patient assistance programs. FRM will collaborate with multiple stakeholders ensuring all parties are aligned to resolutions and outcomes. Responsible for setting up appointments and completing outbound calls to provider offices. Additional day-to-day in-office work. Interface with physicians to obtain and provide patient and payer specific information. All FRM interactions/activities are tracked in FRM CRM which are reportable to management and client. Monitor program performance for physicians and manufacturer representatives in accordance with expectations. Territory performance will be monitored via FRM CRM dashboard daily. Trending results will be identified through quarterly reporting. Additionally, clients have the option to survey customers on program performance. Research and compile provider / manufacturer representative specific information for reimbursement database. (Includes account profiles) FRM will create a facility database on each new provider in FRM CRM. All interactions/activities are built utilizing this database.

Requirements

Provide on-site and on-demand education for the office staff in regard to reimbursement challenges and support services that are available.
Office interaction will include education and reimbursement support.
On-site/virtual interactions will average 15 per week.
These activities are recorded in FRM CRM daily with reporting to manager weekly.
Educate on Benefit Investigation, Prior Authorization Process, Support Center Services, Medicare and Commercial coverage and patient communication streams.
Monthly activity reporting captures educational topics at FRM level reportable to client based on client expectation.
This trended data is also reported quarterly to client.
Reimbursement support, account management, billing and coding updates, appropriate claims submission, Specialty Pharmacy, Medical Benefit Interpretation, understanding medical necessity, claims and appeal assistance, information related to co-pay assistance and patient assistance programs.
Collaborate with multiple stakeholders ensuring all parties are aligned to resolutions and outcomes.
Responsible for setting up appointments and completing outbound calls to provider offices.
Additional day-to-day in-office work.
Interface with physicians to obtain and provide patient and payer specific information.
All FRM interactions/activities are tracked in FRM CRM which are reportable to management and client.
Monitor program performance for physicians and manufacturer representatives in accordance with expectations.
Territory performance will be monitored via FRM CRM dashboard daily.
Trending results will be identified through quarterly reporting.
Clients have the option to survey customers on program performance.
Research and compile provider / manufacturer representative specific information for reimbursement database. (Includes account profiles)
Create a facility database on each new provider in FRM CRM.
All interactions/activities are built utilizing this database.

Responsibilities

Provide on-site and on-demand education for the office staff in regard to reimbursement challenges and support services that are available.
Office interaction will include education and reimbursement support.
On-site/virtual interactions will average 15 per week.
These activities are recorded in FRM CRM daily with reporting to manager weekly.
Educate on Benefit Investigation, Prior Authorization Process, Support Center Services, Medicare and Commercial coverage and patient communication streams.
Monthly activity reporting captures educational topics at FRM level reportable to client based on client expectation.
This trended data is also reported quarterly to client.
Reimbursement support, account management, billing and coding updates, appropriate claims submission, Specialty Pharmacy, Medical Benefit Interpretation, understanding medical necessity, claims and appeal assistance, information related to co-pay assistance and patient assistance programs.
Collaborate with multiple stakeholders ensuring all parties are aligned to resolutions and outcomes.
Responsible for setting up appointments and completing outbound calls to provider offices.
Additional day-to-day in-office work.
Interface with physicians to obtain and provide patient and payer specific information.
All FRM interactions/activities are tracked in FRM CRM which are reportable to management and client.
Monitor program performance for physicians and manufacturer representatives in accordance with expectations.
Territory performance will be monitored via FRM CRM dashboard daily.
Trending results will be identified through quarterly reporting.
Clients have the option to survey customers on program performance.
Research and compile provider / manufacturer representative specific information for reimbursement database. (Includes account profiles)
Create a facility database on each new provider in FRM CRM.
All interactions/activities are built utilizing this database.