Field Quality Specialist - Cooper Lighting Solutions

Signify Netherlands B.V.•Mississauga, ON

2d•CA$63,000 - CA$84,000•Onsite

About The Position

This is an exciting job opportunity for you as a Field Quality Specialist in Mississauga, Canada with Cooper Lighting Solutions, a business unit of Signify, the world leader in lighting. This role will direct the activities of the Field Service, Technical Services and Product Warranty functions for all Cooper Lighting product lines. The specialist will provide guidelines to vendors regarding warranty, field complaints and rejected materials. They will also provide technical support (onsite and remote) with outstanding customer service for our agent network, customer service group, factory sales organization, and our channel partners. Based on conclusions of analysis, the specialist will provide corrective action for elimination of future problems including but not limited to fixtures design changes or alternate methods for manufacturing. Ensure that correct alternative is initiated to resolve customer complaints which may include; negotiations with customer on problems resolution, authorization of repair/replacement of product, and/or authorization of refund or credit to customer. The specialist will also manage the Canadian Warranty Budget.

Requirements

A recognized diploma or degree in Engineering (Mechanical or Electrical).
Ability to use Word, Excel, Access, PowerPoint, Outlook
Excellence in business communication (written and verbal)
Extensive use of Email and the Internet for transfer of information and job-related research
Candidates must be legally authorized to work in the Canada without company sponsorship, now or in the future.
Only candidates residing within 80KM of Mississauga, ON, Canada facility will be considered.

Responsibilities

Direct the activities of the Field Service, Technical Services and Product Warranty functions for all Cooper Lighting product lines.
Provides guidelines to vendors regarding warranty, field complaints and rejected materials.
Provide technical support (onsite and remote) with outstanding customer service for our agent network, customer service group, factory sales organization, and our channel partners.
Based on conclusions of analysis, provides corrective action for elimination of future problems including but not limited to fixtures design changes or alternate methods for manufacturing.
Ensure that correct alternative is initiated to resolve customer complaints which may include; negotiations with customer on problems resolution, authorization of repair/replacement of product, and/or authorization of refund or credit to customer.
Manage the Canadian Warranty Budget