Field Quality Manager
About The Position
The Field Quality Manager will be responsible for executing the tms field quality strategy, ensuring that packaging provides the required level of protection, performance, and functionality to meet consumer demands. This individual will spend the majority of time in the field communicating, interacting, and building strong relationships with customers at many levels to learn their business and structure and apply packaging quality expertise. Excellent communication skills, relationship-management skills, and organizational skills are essential. The individual will assess packaging performance, react to packaging issues using HAVI protocol, and assist with new product launches.
Requirements
- Bachelor’s degree in Packaging or related field, or Equivalent combination of education, training, and relevant work experience
- 5 years of experience in packaging
- 5 years of food packaging or quality assurance experience
- Broad technical background
- Proficient with Microsoft Word, Excel, Powerpoint
- Field Quality experience
- Business travel experience
- Ability to work remotely and independently with minimal direct supervision
- Effective and professional communication/relationship-management skills
- Excellent time-management skills, including travel
- Solid statistical/mathematical skills
- Understanding of Continuous Improvement techniques
- Process/technical knowledge
- Positive approach to solving challenges of the business and overcoming obstacles
- Detail oriented and organized
- Ability to prioritize and complete tasks in an efficient manner
Responsibilities
- Build strong rapport with new and existing customers and suppliers at multiple levels and manage quality-related communications with them in the field
- Support packaging innovation concepts activities and Project Alliance initiatives
- Perform field surveys of finished product in the restaurants throughout assigned division to ensure all products conform to predetermined standards and specifications.
- Report survey results to a central data management system through a variety of technologies and mobile devices.
- Establish and grow relationships with partners (owner/operators, regional staff and relevant partners) and be the primary communication link for QA issues for McDonald’s Field Team and restaurants.
- Identify key partners and influencers and leverage those relationships to improve the HAVI/McD partnership.
- Attend strategic customer meetings within assigned division (ROAs, co-op meetings, etc.)
- Become our customer’s quality resource for assigned division; be a true packaging “go-to”.
- Investigate special situations and assist with product recoveries when necessary
Benefits
- Generous medical, dental, vision and other great benefits
- Paid parental and medical leave programs
- 401(k) with a company match component and profit sharing
- 15 days of paid time off plus company holidays
- Tuition reimbursement and student loan repayment assistance
- Inclusive employee resource groups
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
