Field Quality Lab - Sr. Manager

Lucid Motors•Phoenix, AZ

8d•Onsite

About The Position

The Field Quality Laboratory team turns customer, vehicle, and component data into objective evidence that helps Lucid improve product quality and customer experience. The team partners across Field Quality, Warranty Engineering, Product Engineering, Reliability, Manufacturing, Supplier Quality, Service, and Validation to investigate returned parts, reproduce issues, validate corrective actions, and strengthen future product launches. This team operates at the intersection of physical evidence, engineering judgment, and cross-functional decision-making. As the Senior Manager, Field Quality Laboratory, you will lead Lucid’s laboratory operations responsible for returned-part analysis, component testing, failure validation, vehicle inspections, and fleet-based durability investigations. This role reports to a senior leader within the Field Quality organization and exists to strengthen the speed, rigor, and consistency of technical investigations tied to customer and field quality concerns. In your first 12 months, you will own the operating model for the Field Quality Laboratory, improve investigation turnaround time, increase root cause identification effectiveness, and build a vehicle testing program that supports faster issue resolution and corrective action validation. Success will be measured through improved laboratory throughput, stronger evidence quality, clearer cross-functional decision-making, and measurable support for product quality improvements. This role offers the opportunity to influence vehicle quality through direct ownership of physical evidence, laboratory capability, and vehicle-level validation across advanced EV systems.

Requirements

10 years of experience in automotive quality, reliability, validation, testing, laboratory operations, product engineering, field quality, warranty engineering, or a related technical discipline.
8 years of leadership experience managing engineering, laboratory, validation, or technical investigation teams.
Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Automotive Engineering, Materials Engineering, Manufacturing Engineering, or a related technical field.
Experience leading structured root cause investigations, technical failure analysis, component teardown, failure reproduction, validation testing, and corrective action verification.
Ability to read, write, speak, and understand English sufficiently to perform the essential duties of the position, including understanding work instructions, safety procedures, and job-related communications.

Nice To Haves

Experience supporting automotive warranty, field quality, customer issue management, or service engineering organizations.
Experience managing vehicle fleets used for durability testing, validation activities, or reliability assessments.
Familiarity with EV architectures, including high-voltage systems, battery systems, electric drive units, charging systems, thermal management systems, and vehicle controls.
Experience with vehicle diagnostics, CAN data analysis, telematics, DTC analysis, or connected vehicle data.
Knowledge of reliability engineering methodologies, Weibull analysis, durability validation, life-cycle testing, laboratory accreditation standards, or engineering quality systems.
Familiarity with APQP, PPAP, DFMEA, PFMEA, control plans, or automotive product development processes.
Master’s degree in Engineering, Reliability Engineering, Materials Science, or a related technical discipline.
Experience within premium automotive, EV, aerospace, or advanced technology industries.

Responsibilities

Lead Field Quality laboratory operations and set investigation priorities, staffing plans, and throughput expectations that support timely, evidence-based resolution of customer and field quality concerns.
Own the standards for returned-part analysis, component teardown, failure reproduction, and validation testing so engineering teams can make decisions based on objective evidence and repeatable methods.
Manage Lucid’s Field Quality vehicle fleet and determine how vehicles are used for issue reproduction, durability accumulation, corrective action validation, and emerging risk identification.
Partner with engineering, manufacturing, supplier quality, service, and warranty teams to validate design changes, process improvements, containment plans, and service procedures before broader implementation.
Provide laboratory evidence, risk assessment, and investigation recommendations for high-priority quality issues, customer escalations, and cross-functional leadership reviews.
Identify and implement laboratory tools, test methods, documentation systems, and analytical capabilities that improve investigation speed, consistency, and technical rigor.
Build, coach, and develop a team of laboratory engineers and technicians while establishing clear performance expectations, safe work practices, and a culture of accountability and continuous improvement.