Field (Quality) Engineer

Tandem Engineering•Detroit, MI

14d•Onsite

About The Position

The Field (Quality) Engineer is responsible for, but not limited to the following: Achieving quality objectives. Support all customer concerns with direct interfacing at customer sites Root cause analysis using advanced problem-solving tools. Ensuring customer service turnaround time target is met. Conduct product audits. Driving problem solving and continuous improvement projects from data analytics including plant quality performance monitoring and customer non-conformances to ensure robust corrective actions/ counter measures. Leverage lessons learned and red across best practice applications. Improving existing and implementing new processes that meet business needs. Ad hoc reports and tasks as required. Providing clear and concise updates for Executive levels. Work with and lead diverse teams. This position is located near Matteson, IL and the successful candidate must work at the site daily Monday to Friday with overtime as needed.

Requirements

Bachelor’s degree in engineering is required.
Experience with high volume manufacturing.
Advanced problem-solving credentials e.g. Green/Black belt in Lean Six Sigma (LSS).
High expertise dealing with ambiguity, complexity and fast-paced environments.
Experience Quality Management systems including 8D processes.
A dedicated and ethical approach to NextStar Energy standards.
Customer focused mindset ensuring customer satisfaction
The ability to solve problems and adhere to business-critical deadlines.
The ability to develop collaborate relationships; acting as a well-respected, trusted partner with whom others want to work with.
The ability to influence others without direct authority.
Excellent communication skills; verbal, written, and presentation.
Proven track record of completing tasks with minimum supervision.
Excellent data analytic skills.
The ability to interpret documents, such as: contract documents, safety rules, operating and maintenance instructions, and procedure manuals.

Nice To Haves

Master's degree is preferred.
Experience in Customer Service is preferred.
Global experience is preferred.
Korean language skills preferred.

Responsibilities

Achieving quality objectives
Support all customer concerns with direct interfacing at customer sites
Root cause analysis using advanced problem-solving tools
Ensuring customer service turnaround time target is met
Conduct product audits
Driving problem solving and continuous improvement projects from data analytics including plant quality performance monitoring and customer non-conformances to ensure robust corrective actions/ counter measures
Leverage lessons learned and red across best practice applications
Improving existing and implementing new processes that meet business needs
Ad hoc reports and tasks as required
Providing clear and concise updates for Executive levels
Work with and lead diverse teams