Field Quality Engineer

Electrolux Group•Springfield, MO

1d•Hybrid

About The Position

As part of the North America (NA) Food Preparation Quality team, the Field Quality Engineer serves as a key link between the Voice of the Consumer (VoC) and the broader Quality organization. This role ensures that real-world product performance insights—captured through service, sales, and consumer data—are translated into measurable quality improvements. You will act as the central point of contact for field quality insights, partnering with Customer Service, Sales, Manufacturing, and Product Development teams to identify issues, drive root cause analysis, and implement corrective actions. This role plays a critical part in improving product reliability, enhancing consumer experience, and influencing future product design through direct input into New Product Introduction (NPI).

Requirements

Bachelor’s degree in Engineering or technical field (or equivalent technical diploma with strong quality experience)
3+ years of experience in quality, manufacturing, or product engineering environments
Familiarity with manufacturing processes and product development lifecycle is a plus
Knowledge of product components, functionality, and common failure modes is advantageous
Strong analytical and problem-solving skills with a data-driven mindset
Proven ability to manage projects and balance cost considerations
Excellent collaboration and communication skills across cross-functional teams
Willingness to travel – 10%

Responsibilities

Analyze consumer feedback and quality data from internal systems to identify trends, issues, and improvement opportunities
Partner with Sales and Service teams to understand market-specific challenges and drive targeted quality initiatives
Lead data-driven root cause analysis and ensure timely implementation and closure of corrective actions
Monitor, report, and escalate early quality or safety risks and potential disruptions
Own quality reporting for assigned product areas, providing insights to stakeholders
Manage return-to-factory processes for defective products and components, coordinating failure analysis with technical teams
Support field testing activities and incorporate consumer insights into continuous improvement plans
Collaborate with NPI and Product Development teams to define quality targets and integrate market-driven requirements
Develop and deploy service tools (e.g., service bulletins) to support field improvements
Support Consumer Service teams through training and troubleshooting guidance for service technicians
Drive best practices across functions and embed improvements into product line quality strategies