Field Property Claims Representative

Goodville Mutual Casualty Company•Earl Township, PA

13d•Hybrid

About The Position

This position is responsible for the investigation, inspection, and settlement of assigned losses. The Field Property Claims Representative will provide outside field property claims inspection services as directed by inside claims representatives, and will adjust and settle claims for all lines of business written by the company with settlement authority up to $30,000. This role requires handling claims in compliance with company guidelines and the Unfair Claims Practices Act, investigating claims which may include taking photos, measuring damaged property, diagramming, writing estimates, and communicating with insureds, claimants, and their legal representatives. The representative will also verify policy coverage, pursue subrogation, salvage, and third-party liability contribution, evaluate claim information to determine payment or denial, and report claims exceeding settlement authority, complaints, questionable submissions, and potential fraud to management. The role also involves establishing and maintaining proper reserves, attending claims seminars and association meetings, assisting management in legal proceedings, and performing other duties as assigned.

Requirements

Five to ten years’ Property and Casualty claims experience.
Ability to learn the coverages of all insurance policies written by the company.
Effective communication and negotiation skills.
Ability to work effectively with company computer systems.
Ability to work remotely, independently and without direct supervision.
Ability to effectively converse with the public.
Valid driver’s license with a safe driving record.
Ability to set up and climb ladders, balance at various heights, stoop, bend, or crawl to inspect structures while conducting physical inspections of property loss sites.
Ability to carry work materials weighing up to 50 lbs.
Ability to work flexible hours, travel to all organization offices (including in Pennsylvania, Ohio, and South Dakota) and travel to vendor work sites.
Ability to work in an office environment with moderate noise level, remain in a stationary position and operate a computer a majority of the time.
Ability to move throughout the office to access work materials and to move work materials weighing up to ten pounds daily.
Ability to perform the essential functions of the job with or without reasonable accommodation.

Nice To Haves

Some prior experience handling claims as a field claims representative.
Proficiency and knowledge of the Xactimate estimating platform.
Involvement in insurance-related seminars and continuing education.

Responsibilities

Handle claims according to company guidelines and in compliance with the Unfair Claims Practices Act.
Investigate claims assigned, which may include taking photos, measuring damaged property, diagramming, and writing estimates as well as written and phone communication with insureds, claimants, and their legal representatives.
Verify policy coverage on assigned losses.
Pursue subrogation, salvage, and third-party liability contribution.
Conduct physical inspections of property loss sites.
Evaluate claim information to determine if payment of the claim or a denial is in order.
Notify Property Claim Manager of all claims that exceed settlement authority of $30,000.
Establish and maintain proper and adequate reserves on assigned claims.
Report claim complaints, questionable claim submissions and possible fraud to Property Claim Manager or Claims Manager.
Attend claims seminars and insurance related meetings; participate in claims associations.
Assist Property Claim Manager and Claims Manger in attending arbitrations, hearings, or court proceedings, as needed.
Remain available to service claims after normal business hours, weekends, and holidays, if needed.
Perform other duties as assigned by the Property Claims Manager and Claims Manager.