Field Process Engineer 3

Lam Research•Albany, NY

10d•$80,000 - $148,000

About The Position

The Field Process Engineer is a customer-focused expert on Lam equipment, responsible for process support, evaluation, and documentation of process outputs for hardware modifications and upgrades. The role supports customers with installations and training, and identifies design improvements in partnership with product groups. It provides process support and develops processes for new applications at customer sites, performs application-related project management, and collaborates with customers and cross-functional teams to understand technical and business needs. The engineer also presents technical and marketing materials, represents Lam to customers, and mentors more junior engineers.

Requirements

PhD in Electronics, Chemistry, Physics, Material Science, or a related field; or a Master of Science with 3+ years of relevant work experience; or a Bachelor of Science with 5+ years of work experience.
Proficiency in computer applications, including data analysis tools, word processing, spreadsheet, and presentation software.
Excellent written and verbal communication and customer relationship skills.
Ability to work in a cleanroom environment while wearing personal protective safety equipment or a cleanroom suit.
Ability to be on-call if needed.

Nice To Haves

In-depth understanding of Statistical Process Control (SPC) and/or Design of Experiments (DOE).
Foundational analytical, problem-solving, and decision-making skills.

Responsibilities

Provide process support, installation support, and process, system, and productivity improvements at customer sites; develop processes for new Lam equipment applications.
Complete Design of Experiments (DOE) evaluations to characterize process windows for new installations or recommended field hardware modifications.
Design and conduct experiments, collect data, analyze results, generate reports, and provide recommendations.
Develop processes for small variants of existing customer applications.
Perform application-related project management, including planning, defining problems and objectives, developing an approach, and providing recommendations.
Collaborate with cross-functional teams and customers to understand needs, technology roadmaps, process flow, requirements, and business challenges.
Represent Lam to customers and deliver exceptional customer satisfaction.
Present technical and marketing materials to keep customers informed about products and services that address their needs.
Provide technical instruction and mentoring for more junior engineers.