Field Performance Manager - Salt Lake City, UT
OpenWorks | Facility Management
•Hybrid
About The Position
OpenWorks is seeking a proactive and results-driven Field Performance Manager to drive franchise success through account growth, retention, and operational excellence. In this role, you’ll serve as a trusted partner to franchisees, ensuring customer satisfaction, delivering impactful training, and implementing performance strategies that exceed scorecard requirements. You’ll be the cornerstone of franchise support – building relationships, solving problems, and helping our partners thrive.
Requirements
- 5+ years of experience in the janitorial or facility services industry (particularly within a franchise model)
- Bachelor’s degree in business, management, or related field; or equivalent combination of education and experience
- Proven ability to build and maintain strong relationships with a diverse range of stakeholders
- Strong skills in CRM tools and MS Office Suite; excellent organizational and problem-solving abilities
- A team player who is detail-oriented, solution-focused, and demonstrates integrity and assertiveness
- Willingness to travel 60–75% within the assigned market
Responsibilities
- Foster account growth and retention by ensuring exceptional service delivery and proactive issue resolution
- Conduct training and development programs to help franchisees meet and exceed operational and quality standards
- Oversee customer and franchisee satisfaction, developing and implementing improvement initiatives when needed
- Conduct audits, quality assurance visits, and provide tactical support to drive operational excellence
Benefits
- Competitive compensation
- Benefits
- Opportunity to grow your career in a forward-thinking and inclusive environment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
