Field People and Culture Manager

YUM! Brands, Inc.•Plano, TX

50d•Hybrid

About The Position

At Pizza Hut, people are at the heart of everything we do. We're looking for a Field People and Culture Manager to strategically enable Pizza Hut franchisee partners to strengthen people and culture practices in Pizza Hut restaurants, empowering restaurant leaders and teams to drive customer growth through winning guest experiences and reliable operations, fueled by a culture of belonging, growth and empowerment. Act as a strategic consultant to Pizza Hut franchisees, influencing adoption and consistent utilization of brand-standard HR tools, programs, and practices. Identify key opportunities for improvement and partner with franchise leaders to set people and culture goals that drive business performance. Develop and systematically implement a cohesive change strategy to meet these goals aligned with cross-functional assessment of franchisee performance and potential. Partner with the Operations team to identify shared opportunities and ways in which people and culture practices inform operational excellence Serve as the primary point of contact for franchise partners to communicate, actively listen to, and troubleshoot queries related to people and culture programs and tools. Leverage data to measure and share progress against key people and operational metrics, using insights to drive action. Build strong, trust-based relationships with franchisees and internal teams (Operations Excellence, Legal, Restaurant Training COE, Restaurant Readiness, Communications, Pizza Hut Global) to influence systematic change. Own agendas, facilitate meetings, and deliver presentations to key franchisee committee leaders, driving decision-making and capturing feedback on critical priorities. Manage vendor relationships: identify and align on goals, influence roadmap, and report on progress Roll up your sleeves to: Facilitate formal agreements with Franchisees to support technology deployment (feedback surveys, ATS adoption) that ensure consistent people and culture practices. Execute programs guided by industry benchmarks, and internal market and global practices

Requirements

You will be required to attend the Plano, TX office three days per week (Tuesday - Thursday).
10+ years in Restaurant Operations, Field HR, Restaurant Training, HR business partner, or multi-unit restaurant leadership roles (restaurant/retail or franchise experience preferred).
Proven data-driven decision maker with strong analytical and reporting skills to systematically measure and report system wide progress, and take action based on key insights
Skilled influencer with ability to build relationships, consult, coach and drive change internally and externally
Hands-on problem solver with the willingness to dive into details and drive execution.
Ability to travel as needed to support franchise partners in-market. (travel needed 25-30% of the time)

Nice To Haves

Knowledge of and experience with the full employee lifecycle, franchisee relationships, people and culture best practices/ tools in QSR or retail industry is preferred for the role.

Responsibilities

Act as a strategic consultant to Pizza Hut franchisees, influencing adoption and consistent utilization of brand-standard HR tools, programs, and practices.
Identify key opportunities for improvement and partner with franchise leaders to set people and culture goals that drive business performance.
Develop and systematically implement a cohesive change strategy to meet these goals aligned with cross-functional assessment of franchisee performance and potential.
Partner with the Operations team to identify shared opportunities and ways in which people and culture practices inform operational excellence
Serve as the primary point of contact for franchise partners to communicate, actively listen to, and troubleshoot queries related to people and culture programs and tools.
Leverage data to measure and share progress against key people and operational metrics, using insights to drive action.
Build strong, trust-based relationships with franchisees and internal teams (Operations Excellence, Legal, Restaurant Training COE, Restaurant Readiness, Communications, Pizza Hut Global) to influence systematic change.
Own agendas, facilitate meetings, and deliver presentations to key franchisee committee leaders, driving decision-making and capturing feedback on critical priorities.
Manage vendor relationships: identify and align on goals, influence roadmap, and report on progress
Facilitate formal agreements with Franchisees to support technology deployment (feedback surveys, ATS adoption) that ensure consistent people and culture practices.
Execute programs guided by industry benchmarks, and internal market and global practices