People & Culture Manager

dnata • Everett, MA

4d • $89,000 - $137,000

About The Position

We recruit the best talent and invest in their ongoing development, through training and mentoring. We provide opportunities to work across our national network. dnata catering U.S. is looking for a People & Culture Manager to join our Everett, MA team supporting the Boston Logan airport . The People & Culture Manager plays a strategic and operational leadership role in supporting the full employee lifecycle across one or more units within dnata Catering USA. This role is responsible for delivering effective HR practices aligned with the company’s people strategy, values, and compliance standards. Acting as a trusted advisor and leader of HR team members, the Manager drives initiatives that promote employee engagement, culture, performance, and legal compliance. This role holds direct accountability for ensuring all HR activities uphold dnata’s Group HR and Global Values. What We Offer Salary Range: $89,000.00 - $137,000.00 Comprehensive Benefits Package: Full-time employees are eligible for 401(k) and healthcare benefits including Medical, Dental & Vision Complimentary Daily Meals: Enjoy breakfast, lunch, and dinner during your shift Why Join dnata Catering? Purpose-Driven Work: Be part of a mission to deliver on the promises our customers make, guided by our values of safety, respect, teamwork, and innovation. Career Growth & Recognition: Accelerate your career with structured development programs, mentorship, and our Najm recognition platform that celebrat Accepting applications until: Dec. 15, 2025

Requirements

• Bachelor’s degree in Human Resources, Business Administration, or related field (Master’s preferred).
• 6+ years of progressive HR experience, including 2+ years in an HR leadership role; union environment experience preferred.
• Strong knowledge of U.S. labor laws Massachusetts labor law compliance preferred.
• Proven leadership of HR teams with multi-unit responsibility.
• Accountability to dnata Group HR and Global Values All People & Culture leaders are expected to model and uphold dnata’s Group HR and Global Values. As a manager, this includes holding others accountable for their alignment with these values and integrating them into daily decisions, policies, and people practices.

Nice To Haves

• Master’s preferred
• union environment experience preferred.
• Massachusetts labor law compliance preferred.
• Experience in food service, manufacturing, aviation, or logistics industries is a plus.
• HR certification (PHR, SPHR, SHRM-CP, or SHRM-SCP) strongly preferred.
• Bilingual (English/Spanish or other) preferred.

Responsibilities

• Partner with operational leadership to align HR initiatives with business goals.
• Lead local workforce planning, talent management, and succession initiatives.
• Contribute to HR strategic planning, employee retention strategies, and labor cost control for the unit/s.
• Advise managers on organizational structure, change management, and workforce optimization.
• Oversee complex employee relations matters, including investigations, disciplinary actions, grievances, and resolutions in collaboration with the Employee Relations Manager.
• Ensure compliance with federal, state, and local employment laws, including wage and hour, EEO, ADA, FMLA, and union CBAs.
• Act as the escalation point for sensitive HR matters at the unit level.
• Ensure consistent application of policies and corrective action practices.
• Lead and develop People & Culture Generalists and Coordinators across assigned units.
• Ensure training, performance goals, and compliance activities are met by all HR staff.
• Foster a strong team culture aligned with dnata values, emphasizing development and collaboration.
• Champion the People Experience pillars: teamwork, belonging, wellbeing, and recognition.
• Lead culture survey rollout, analysis, and action planning with unit leaders.
• Support leadership development, employee feedback channels, and recognition programs.
• Promote performance management through coaching, calibration, and follow-up.
• Support unit hiring in partnership with Talent Acquisition, ensuring staffing levels meet operational needs.
• Oversee onboarding experience and early engagement strategy to reduce turnover and improve readiness.
• Partner with local leaders on CDL recruitment, pipeline development, and compliance with local licensing laws.
• Oversee HRIS accuracy, timecard reviews, leave management, and audit readiness.
• Collaborate with payroll and benefits teams on employee inquiries and system compliance.
• Monitor key HR metrics such as turnover, absenteeism, disciplinary actions, and training completions.
• Other duties as assigned.

Benefits

• Comprehensive Benefits Package: Full-time employees are eligible for 401(k) and healthcare benefits including Medical, Dental & Vision
• Complimentary Daily Meals: Enjoy breakfast, lunch, and dinner during your shift
• Career Growth & Recognition: Accelerate your career with structured development programs, mentorship, and our Najm recognition platform that celebrat

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees