Field Operations Trainer - Hybrid Remote

COBS Bread • Etobicoke, ON

1d • Hybrid

About The Position

COBS Bread is looking for a Field Operations Trainer to train new Franchisees, to support successors through the fee-based Franchisee training programs, to develop established franchisees and MSOs, and to deliver operations team development. This person must genuinely understand operations, franchising, and the day-to-day reality of running a bakery. They will have the ability to teach new and existing Franchisees with patience and urgency.

Requirements

• Minimum 5+ years of experience in bakery, retail, or franchise operations
• At least 2+ years in training, coaching, or capability development capacity
• Bachelor's degree/Post-secondary education in Business, Hospitality, or a related field, or equivalent operational and training experience
• Strong experience in training, operations, or capability development within franchise, retail, or multi-site environment
• Thorough understanding of and experience in franchise operations and bakery-level operation required
• Demonstrated facilitation skills with diverse audiences
• Ability to learn quickly and translate learning into practical training
• Experience working with new business operators or Franchisees
• Comfortable in the field, in bakeries, and in face-to-face environments
• Valid driver's license and willingness to travel occasionally within the region

Responsibilities

• Train roughly 20 new Franchisees annually through the fee-based Franchisee development program
• Support 10+ successors through the structured Franchisee development program
• Own ongoing capability development for established Franchisees
• Design and deliver structured MSO training for multi-site operators
• Design and deliver operations team development, building coaching and people management skills
• Support workshops and labs with field facilitation and operational expertise
• Collaborate with the Operational Learning & Engagement Lead on leadership content and cross-business facilitation.
• Develop content building skills over time, with the ability to design and hand off to designers or build independently.
• Facilitate learning across all franchise and field audiences.
• Other tasks and projects as assigned.

Benefits

• Competitive salary and vacation plan
• Company-wide bonus plans
• Extended Health & Dental Benefit
• Group RRSP Matching
• Flexible Spending Account
• Paid sick and personal leave days
• Paid day for community service/volunteer time
• An open, ‘continuous-learning’ environment where professional development and career progression is encouraged

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree