Field Operations Technician I
About The Position
The Field Operations Technical I will be a key member of the Tempo Technology Services team, providing essential technical support for Tempo client locations. This role involves offering help desk phone support, providing PC support, troubleshooting technical issues, and coordinating with third-party service providers and software/hardware vendors. Responsibilities include the installation of hardware, software, cabling, and other related tasks to ensure systems operate smoothly. The Field Operations Technical I will use an IT ticketing system to log, track, update, and communicate progress on all service requests. Additionally, the role requires travel to various clinics to provide on-site support for clinic users, ensuring timely resolution of technical issues and maintaining a high standard of customer service. This position offers an opportunity to work closely with clients, resolve technical problems, and contribute to the overall success of the Tempo Technology Services team.
Requirements
- Reliable high-speed internet connection is required for all remote/hybrid positions.
- Must have access to stable Wi-Fi with sufficient bandwidth to support video conferencing, cloud-based tools, and other online work-related activities.
- A HIPAA-compliant work environment is required, including a secure workspace free from unauthorized access or interruptions, no use of public Wi-Fi unless connected through a secure company-provided VPN, and compliance with all applicable HIPAA privacy and security regulations.
Responsibilities
- Provide help desk phone support and PC support for Tempo client locations.
- Troubleshoot technical issues related to hardware, software, and network connectivity.
- Coordinate with third-party service providers and software/hardware vendors as needed.
- Install hardware, software, cabling, and related equipment to ensure smooth system operation.
- Use an IT ticketing system to log, track, update, and communicate progress on service requests.
- Travel to various clinic sites to provide on-site technical support and timely issue resolution.
- Maintain a high standard of customer service while working closely with clients.
- Contribute to the overall success of the Tempo Technology Services team through effective problem solving and support.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
