Pentagon Field Ops Team Lead

Leidos • The Pentagon, VA

3d • Onsite

About The Position

Leidos is seeking an experienced, leadership-driven Field Operations Team Lead to join our Digital Modernization Group in support of the AFNCR ITS mission at the Pentagon. This is an exciting opportunity to use your executive leadership and project management experience helping the AFNCR ITS mission. In this mission, we provide support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR missions to include Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other geographically separated locations (GSUs) , leased spaces, and alternate sites. The major support areas are: Desktop Support, Walkup Helpdesk, Personal Wireless Communications Systems, Routine Requirements, and Tech Refresh . The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging This position involves working in a dynamic environment where the ideal candidate will utilize advanced project management methodologies to manage scope, schedule, resources, and risk. This position will also serve as a key advisor and support to the Site Lead and Operations Manager, overseeing service level agreements and providing world-class customer service.

Requirements

• Bachelor’s Degree and 8+ years of relevant experience, with a strong emphasis on leading and managing personnel in enterprise IT environments.
• Demonstrated management experience overseeing multiple teams delivering IT support services, including resource allocation, conflict resolution, and performance management.
• Proven ability to manage programs effectively and deliver accurate , data-driven reports to executive leadership, supporting informed decision-making and mission success.
• Must hold a current DoD 8140 certification (e.g., Security+ CE or higher).
• Active DoD Secret security clearance (or higher).
• Deep experience supporting U.S. Government and/or DoD customers.
• Strong analytical troubleshooting skills paired with a proactive, strategic leadership mindset.

Nice To Haves

• Formal leadership or management training/certifications (e.g., ITIL Leader, PMP, or equivalent).
• Military experience, particularly in supporting or briefing senior military leaders.
• Master’s degree in Information Technology , Business Administration, or a related management field.

Responsibilities

• Provide comprehensive management, mentorship, and performance oversight to a team of ~20 IT professionals.
• Foster a culture of accountability, continuous learning, and excellence in customer service while ensuring program service levels (SLAs) are met.
• Direct and manage teams responsible for executing core IT functions, including desktop support, technology refresh initiatives, mobile device management, and routine device fulfillment in support of a user base exceeding 9 ,000 personnel.
• Interface directly with leadership from the 844 CS and broader program teams to ensure operational alignment, provide mission-critical updates, and orchestrate escalation procedures.
• Guide the team in applying proven troubleshooting techniques to diagnose and restore functionality for desktops, laptops, network services, and printers in a live production environment.
• Act independently on complex assignments and collaborate with cross-functional IT professionals as needed.
• Oversee and enforce a rigorous security compliance program for classified assets across the field ops team, including classified asset movement, storage, inventory, destruction, and mandatory team training.
• Manage hardware inventories and forecast requirements to ensure the program has the assets needed to fulfill mission priorities.
• Track and coordinate lifecycles for desktops and laptops connecting to the network.
• Conduct regular audits of tickets across all field ops queues to ensure complete and accurate documentation in alignment with program standards.
• Identify performance gaps and develop targeted training programs for the team to address shortcomings.
• Spearhead continuous process improvement initiatives and drive the creation of Standard Operating Procedures (SOPs) for tech refresh, routine requirements, and desktop support.
• Coordinate large office standups, serving as the primary field operations management interface with the customer regarding timelines, resource allocation, asset counts, and final delivery expectations.
• Utilize and manage reporting via remote support tools (e.g., Remote Desktop, BEL Manage) and ITSM platforms (Remedy and ServiceNow).

Benefits

• Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior