Field Operations Support Assistant

Service Corporation International•Baltimore, MD

About The Position

Provides administrative and clerical support to a funeral home, cemetery, crematory, or a combination of these facilities. The role includes greeting the public and providing general information about services in a polite manner, with the goal of meeting and exceeding customer expectations. The assistant supports location management, sales, family service counselors, and payroll as needed, and serves as backup to the receptionist. The position prepares and processes certificates, permits, paperwork, schedules, reports, payments, contracts, and accounts payable transactions. It also coordinates memorial product orders and inventory, oversees installation orders to grounds and maintenance departments, and assists with obituaries. In interactions with client families and the public, the assistant communicates needs promptly and accurately, responds to inquiries by telephone, internet, and in person, and conveys concern and empathy. The role also maintains professional and cooperative relationships with county clerks, medical examiners, and physicians.

Requirements

High school education or equivalent.
1–2 years of experience in an office clerical or customer service capacity.
Experience working in a customer-focused and fast-paced professional environment.
Working knowledge of office equipment, including computers, calculators, copiers, printers, and fax machines, consistent with experience.
Basic mathematics skills.
Good verbal and written communication skills.
Strong organizational skills and attention to detail.
High level of compassion and integrity.
Ability to maintain confidentiality.

Nice To Haves

Experience with the MS Office Suite.

Responsibilities

Prepare death certificates, prayer cards, and related documents.
Complete required permits and certificates.
Prepare and process veterans’ paperwork.
Prepare marker and monument placement paperwork.
Ensure documentation supporting requested products and services is accurate and complies with state and federal regulations and company rules.
Prepare and distribute daily schedules, reports, and documents.
Receive and process payments and contracts.
Coordinate the ordering of memorials and related products and control storage inventory for vaults and markers.
Order office supplies.
Oversee processing of installation orders to grounds and maintenance departments.
Process accounts payable transactions.
Assist with preparing obituaries.
Assist location management, sales, family service counselors, and payroll as needed.
Act as backup to the receptionist.
Greet family members and friends.
Communicate client families’ needs promptly and accurately to the appropriate staff member.
Convey concern and empathy to client family members at all times.
Respond to customer inquiries by telephone, internet, and in person.
Maintain professional and cooperative relationships with county clerks, medical examiners, and physicians.