Field Operations Supervisor: Nights and Weekends

SparkCharge • Somerville, MA

7d • $30 - $32

About The Position

SparkCharge is seeking a Field Operations Supervisor to lead overnight and weekend field operations across its mobile EV charging sites. The supervisor ensures technicians have clear direction, operational issues receive timely attention, and the daytime team begins its shift with clear priorities and the resources needed to execute. Working alongside the Network Operations Center (NOC), the supervisor assesses field impact, sets response priorities, coordinates technicians and qualified support, and verifies service restoration. During the assigned shift, this person serves as the senior operations decision-maker while the rest of the company is offline.

The position directs technicians’ operational work and prioritizes NOC support for field incidents. It may arrange approved vendor support, staffing coverage, and contingency resources within delegated spending limits; decisions outside those limits are escalated to the designated on-call leader. The Mobile Operations Manager retains people-management and scheduling accountability. The role follows established safety procedures, and technical repairs, electrical work, and specialist equipment interventions are performed only by appropriately trained and authorized personnel.

This is a monitoring and coordination role, performed from a workstation using dashboards, ticketing systems, and collaboration tools, with regular contact with technicians, the NOC, and vendors. Site visits for onboarding and operational familiarization may be required. Sustained attention and clear written communication during overnight hours are essential. Success is measured through off-hours charging availability, timely response and escalation, verified restoration, technician task completion, next-day readiness, and complete morning handoffs. Restoration performance is assessed with the teams and vendors responsible for technical repairs. Coverage follows an agreed shift schedule with designated relief and escalation support.

Requirements

• At least 2 years supervising field operations, dispatch, or distributed service teams, with demonstrated responsibility for incident management and shift handoffs.
• Hands-on working knowledge of generator operation, fueling, monitoring, and recognition of fault conditions.
• Hands-on working knowledge of EV charging equipment, battery energy storage, or comparable high-voltage industrial systems, with the ability to assess operating impact and engage appropriate technical support.
• Strong judgment, vendor follow-through, technician coordination, and concise written communication under time pressure.
• Comfort using monitoring dashboards, ticketing systems, schedules, and collaboration tools.
• Availability to work the defined overnight and weekend schedule consistently.
• Valid driver’s license and a clean driving record.
• High school diploma or equivalent.
• Ability to pass a background check.
• Legally authorized to work in the United States.

Nice To Haves

• Technical certificate or associate degree.
• Experience in EV charging, temporary power, fleet operations, equipment rental, or industrial field service.
• Familiarity with NOC workflows, charging continuity planning, and multi-site incident coordination.
• Experience in a startup or high-growth operating environment where priorities shift quickly.

Responsibilities

• Lead off-hours field operations across mobile EV charging sites.
• Monitor site charging availability, equipment alerts, fuel levels, battery status, and client operating needs using dashboards, NOC updates, and technician reports.
• Confirm technician attendance and coverage, communicate shift priorities, track assigned tasks, and coordinate replacement coverage when needed.
• Identify risks to charging continuity and coordinate approved contingency actions before they affect fleet operations.
• Assess the operational impact of equipment issues, including available charging capacity, affected vehicles, and urgency; guide information gathering and approved basic checks within personnel training and authorization.
• Direct field response and coordinate with the NOC on vendor dispatch, service priorities, arrival estimates, and escalations.
• Engage qualified Field Services, Engineering, or vendor technicians for diagnosis and repairs.
• Track incidents through resolution or documented handoff, and verify charging functionality and site readiness with field confirmation and operating data before treating service as restored.
• Escalate outages, safety concerns, vendor delays, fuel shortages, and staffing gaps using established thresholds; provide factual operational updates to designated internal stakeholders.
• Review the next day’s staffing, charging requirements, fuel deliveries, service visits, and planned site work; confirm technician assignments, access arrangements, vendor commitments, and required resources.
• Flag readiness gaps and unresolved dependencies to the responsible daytime owner before shift end.
• Deliver a written morning handoff covering site status, overnight events, completed tasks, unresolved issues, vendor timelines, and daily priorities, with an owner, next action, and expected timing for each open item.
• Maintain accurate incident records and identify recurring issues, checklist gaps, and opportunities to improve response and handoff procedures.
• Arrange approved vendor support, staffing coverage, and contingency resources within delegated spending limits, escalating decisions outside those limits to the designated on-call leader.
• Follow established safety procedures and escalate unsafe conditions immediately.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• PTO
• 401(k)
• Competitive hourly wage with overtime eligibility
• Direct ownership of a shift that keeps real fleets running
• Work with state-of-the-art equipment in the clean energy industry, with room to grow as the deployment footprint expands

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED