Field Operations Supervisor - Yuba City, CA

Race Communications•Yuba City, CA

1d•Onsite

About The Position

The Field Operations Supervisor oversees and coordinates the day-to-day work of field technicians to ensure efficient delivery of telecommunications field services, including installation, maintenance, and repair. The role combines team leadership with field operations planning, technical support, quality assurance, customer relations, reporting, equipment operation, vehicle maintenance, and safety compliance. The position is based at a designated field worksite in Yuba City, California, with occasional travel to other Race offices or off-site locations. The workday involves significant vehicle travel and time both indoors and outdoors, including at businesses and residences. The schedule is five days of eight hours, with expected overtime. Overtime, after-hours work, weekends, emergency work, or on-call duties may be required as needed. The supervisor directly leads and supports employees, sets goals and performance standards, provides feedback and training, oversees timecard submission, manages resources, addresses team issues, and reports team performance and project updates to upper management. The role may participate in hiring, but does not have final authority over hiring or termination decisions.

Requirements

Eligible to work in the United States without sponsorship.
At least 18 years of age.
Valid driver's license, subject to successful verification through a DMV check.
At least 5 years of experience in telecommunications field operations, including at least 2 years in a supervisory role.
Solid understanding of telecommunications networks, equipment, and technologies, including fiber optics, copper, wireless systems, and related infrastructure.
Proficient in Salesforce, with experience managing and using CRM systems for field operations and data management.
Ability to communicate effectively in English, including speaking, reading, writing, and comprehension, as needed for job performance and workplace communication.
Proficiency with MS Office applications, including Teams, Word, Excel, and PowerPoint, and with teleconferencing applications.
Ability to distinguish colors and audible tones.
Ability to perform the described equipment operations, pole climbing, vehicle travel, and work both indoors and outdoors.

Nice To Haves

Proficiency in Spanish.

Responsibilities

Lead, motivate, supervise, mentor, and support a team of field technicians; promote teamwork, collaboration, and a strong work ethic.
Conduct regular performance evaluations, set goals and standards, provide constructive feedback, and identify training and professional development needs.
Plan and oversee field service activities, resource allocation, routing, and adherence to service schedules.
Coordinate with the Dispatch Manager on work orders and technician scheduling for installations, repairs, and maintenance.
Monitor technicians’ daily progress and resolve operational challenges.
Ensure field work complies with company policies, safety guidelines, industry regulations, and standard operating procedures; conduct inspections and audits and implement corrective actions or training.
Provide technical guidance to technicians on complex installations, repairs, and troubleshooting, and share knowledge of industry advancements and technologies.
Collaborate with Customer Support on customer inquiries, concerns, and escalations; resolve issues promptly and support exceptional customer service.
Generate reports on operational performance, metrics, productivity, and service levels; analyze trends and inefficiencies and implement improvement plans.
Operate mechanized equipment, including bucket trucks, excavators, and trenchers; climb poles up to 40 feet and operate bucket trucks with ladders over 32 feet for aerial work.
Deploy and remove traffic control devices to ensure safety in work areas on streets and roadways.
Follow manufacturers’ equipment weight limits: 350 pounds maximum load capacity for bucket trucks and 300 pounds for ladders.
Perform vehicle and equipment pre-operation and post-operation maintenance and maintain a clean driving record as defined by the fleet insurance underwriter.
Observe and report hazards or accidents, participate in investigations as needed, complete and sign off on pre-job safety planning tools and required safety paperwork, and respond appropriately to hazards and warning devices.
Maintain a secure work environment by following safety regulations, procedures, and company policies.
Oversee accurate and timely timecard submission and address payroll discrepancies or issues.
Manage team resources, track progress against objectives, address conflicts and complaints, ensure policy and regulatory compliance, and keep communication open with team members.
Report team performance and project updates to upper management and adjust plans as needed to meet targets.
Perform other duties as assigned.